Customer Support Executive(Female Only)

1 week ago

Hosur, India Genxlead Retail Pvt Ltd(Shyaway) Full time

**JOB DESCRIPTION**:

- Handle customer complaints provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Manage large inbound calls.
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies.
- Take an extra mile to engage customers.
- Excellent Communication in Hindi is mandatory.
- Strong phone contact handling skills and active listening.
- Ability to multi-task, prioritizes, and manages time effectively.
- Customer orientation and ability to adapt/respond to different types of characters.
- Proven customer support experience is added advantage.

**QUALIFICATION** : Any Degree Graduates (English and Hindi Speaking)

**EXPERIENCE** : 0-3 Years

**LOCATION** : Chennai

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹22,000.00 per month

Schedule:

- Day shift
- Rotational shift

Ability to commute/relocate:

- Hosur, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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