Customer Support Executive Voice Process

8 hours ago

Hosur, India Genxlead Retail Pvt Ltd(Shyaway) Full time

**Roles and responsibilities**
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Manage large inbound calls.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively.
- Customer orientation and the ability to adapt to and respond to different types of characters.
- Proven customer support experience is an added advantage.

**Qualifications and experience**
- Graduates from any stream.
- Fresher or 0 to 2 years in customer care domestic voice process
- Excellent communication in Hindi and English is mandatory.

**For more details, contact this person**: 7200219505

**Office address**: No. 315, Mahalakshmi Towers, Rayakottai Road, opposite TNEB, Hosur, Tamil Nadu, 635109.

This job can be widely searched: customer specialist, customer representative, voice process, BPO.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹180,000.00 - ₹276,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Hosur, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- total work: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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