Customer Support Executive

2 days ago

Hosur, India NUTRIA FOOD PRODUCTS Full time

**Customer Support Executive - Job Description**

**Job Title**: Customer Support Executive

**Location**: Hosur

**Job Type**: Full-time

**Reports To**: Customer Support Manager

**Job Overview**:
The **Customer Support Executive** is responsible for providing exceptional customer service, resolving customer queries, and ensuring customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.

**Key Responsibilities**:

- **Customer Interaction & Query Resolution**:

- Provide accurate information regarding products, services, and policies.
- Resolve customer complaints and escalate complex issues to relevant departments.
- **Technical & Product Support**:

- Assist customers with troubleshooting basic technical issues.
- Guide customers on product usage and best practices.
- Coordinate with internal teams for advanced issue resolution.
- **Order & Account Management**:

- Process orders, returns, and refunds as per company policies.
- Update and maintain customer account details.
- Monitor and track order deliveries, informing customers of status updates.
- **Customer Engagement & Relationship Management**:

- Build strong relationships with customers by understanding their needs.
- Follow up on customer interactions to ensure issue resolution and satisfaction.
- Gather customer feedback and suggest improvements.
- **Documentation & Reporting**:

- Maintain detailed records of customer interactions, issues, and resolutions.
- Generate reports on customer queries, trends, and feedback for process improvement.
- Contribute to FAQs, help guides, and support documentation.

**Key Skills & Qualifications**:

- Bachelor’s degree in Business Administration, Communications, or a related field (preferred).
- Prior experience in customer service, sales, or support roles.
- Strong verbal and written communication skills.
- Problem-solving and conflict-resolution abilities.
- Proficiency in CRM software and customer support tools (e.g., Zendesk, Freshdesk, Salesforce).
- Ability to multitask, prioritize, and manage time effectively.
- Patience and empathy when handling customer concerns.
- Familiarity with industry-specific products and services (if applicable).

**Work Schedule & Benefits**:

- Flexible work hours, including weekends and holidays (if required).
- Competitive salary with performance-based incentives.
- Health benefits, paid leave, and career development opportunities.
- Remote or hybrid work options (if applicable).

**Why Join Us?**
- Be part of a dynamic, customer-focused team.
- Gain hands-on experience in customer relationship management.
- Work in a fast-growing company with opportunities for career advancement.

Pay: ₹12,000.00 - ₹25,000.00 per month

Work Location: In person

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