Customer Support Executive

3 days ago

Hosur, India Cloudify Technologies Pvt Ltd Full time

**Roles & Responsibilities**:

- Responsible to take the ownership of the resolution process for all the customer issues.
- To build a strong relationship with customers and resolve the queries through calls within the assigned Turn Around Time (TAT)
- Maintains high performance metrics such as quality, productivity, first contact resolution, and attendance.
- Responsible for providing service support for customers on pre-orders and post orders service.
- Responsible for customer satisfaction through effective handling of customer problems.
- Strong analytical ability to resolve complex issues in addition to effective voice /written skills.
- Analytical thinking to study performance trends and take decision for revised goal settings, changing processes where required to mitigate root causes for the issues identified

**Required Skills**:

- Problem Solving Skills
- Clear Writing and communication skills
- Knowledge in Time Mapping
- Ability to understand customers' needs

**Work Experience**: Min 1 year in any Customer Care Services or relevant Experience

**Educational Qualifications**:Any Degree or Diploma

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Health insurance

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Hosur, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
- Health insurance

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