Customer Support Executive

1 week ago


Hosur TN IN Genxlead Retail Private Ltd(Shyaway) Full time

Roles and responsibilities Handle customer complaints and provide appropriate solutions and alternatives within the time limits follow up to ensure resolution Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts Manage large inbound calls Provide accurate valid and complete information by using the right methods and tools Follow communication procedures guidelines and policies Take the extra mile to engage customers Strong phone contact handling skills and active listening Ability to multi-task prioritise and manage time effectively Customer orientation and ability to adapt to and respond to different types of characters Proven customer support experience is an added advantage Qualifications and experience Graduates from any stream Fresher or 0 to 2 years in customer care domestic voice process Excellent communication in English Telugu Kannada Malayalam Hindi and Tamil are preferred Job Types Full-time Permanent Fresher Pay 17 000 00 - 23 000 00 per month Benefits Health insurance Leave encashment Provident Fund Education Bachelor s Preferred Language Kannada Preferred Telugu Preferred Malayalam Preferred Hindi Preferred Location Hosur Tamil Nadu Preferred Work Location In person



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