Customer Support Executive

4 weeks ago

Karaikkudi TN IN OCTS Pvt. Ltd Full time

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Support Executive for the night shift In this role you will be responsible for providing exceptional customer service and assistance to our clients during night time hours Your primary objective will be to address customer inquiries resolve issues and ensure overall customer satisfaction Key Responsibilities Respond promptly and professionally to customer inquiries via various channels phone email chat etc during the night shift Provide accurate and relevant information to customers regarding products services and company policies Assist customers in troubleshooting technical issues and provide step-by-step instructions when needed Identify and escalate complex or unresolved issues to the appropriate departments or senior staff for further assistance Maintain detailed and accurate records of customer interactions and transactions using the company s customer support software or CRM system Follow up with customers to ensure their issues have been resolved and they are satisfied with the resolution Stay up-to-date with product knowledge company updates and industry trends to provide accurate and current information to customers Adhere to company policies and procedures including privacy and security guidelines while handling customer information Meet or exceed the company s key performance indicators KPIs and customer service targets Qualifications and Skills Previous experience in customer support or a related role is preferred Excellent verbal and written communication skills Ability to work independently and efficiently during night hours Strong problem-solving and multitasking abilities Patience empathy and a customer-centric approach Familiarity with customer support software or CRM systems is a plus Basic technical knowledge to handle general customer inquiries Flexibility to adapt to changing schedules and work demands High level of professionalism and integrity in dealing with confidential customer information Fluency in English additional language proficiency is a bonus BENEFITS Yearly Bonus Increment Night Shift Allowance Sick days off ESI EPF benefits Job Types Full-time Permanent Pay 180 000 00 - 240 000 00 per year Benefits Health insurance Paid sick time Paid time off Provident Fund Education Bachelor s Preferred Language English Required Shift availability Night Shift Required

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