Customer Support Executive

1 week ago

Hosur, India Genxlead Retail Pvt Ltd(Shyaway) Full time

**Roles and responsibilities**
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Manage large inbound calls.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
- Strong phone contact handling skills and active listening.
- Ability to multi-task, prioritise, and manage time effectively.
- Customer orientation and ability to adapt to and respond to different types of characters.
- Proven customer support experience is an added advantage.

**Qualifications and experience**
- Graduates from any stream.
- Fresher or 0 to 2 years in customer care domestic voice process.
- Excellent communication in English, Telugu, Kannada, Malayalam, Hindi and Tamil are preferred

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹17,000.00 - ₹23,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

**Education**:

- Bachelor's (preferred)

**Language**:

- Kannada (preferred)
- Telugu (preferred)
- Malayalam (preferred)
- Hindi (preferred)

**Location**:

- Hosur, Tamil Nadu (preferred)

Work Location: In person

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