E-commerce Operations Coordinator

3 days ago


Panchkula, India Karshini Artysun Pvt. Ltd Full time

**Job Summary**:
**Key Responsibilities**:
**Amazon Operations**:

- Monitor and update Out of Stock (OOS) or low inventory items daily on marketplaces.
- Respond to all customer queries on Amazon within the defined SLA.
- Prepare and submit the **Daily Sales vs. Inventory Report** for Amazon India.
- Reach out to customers who leave 1-3 star reviews; log all reviews in Airtable (for both Amazon India and US).
- Request reviews from customers with recently delivered orders.
- Compile the **Sales vs. Return Report** for the previous month during the first week of each month.

**Website Operations**:

- Process all prepaid domestic and international order refunds promptly.
- Fill and submit **Letter of Authorization (LOA)** for customs-related shipments and track delivery status.
- Respond to chargeback notifications on **PayPal, Razorpay, Shopify, Affirm**, and other platforms; manage until resolution or closure.
- Create **EAN codes** for all newly listed website products.
- Monitor **DHL communication** regarding returned shipments or other shipping issues and take necessary action.
- Create **Etsy orders** on **EasyEcom** and ensure dispatch when Etsy operations resume.

**Requirements**:

- Bachelor’s degree in Business, Commerce, or related field.
- 1-3 years of experience in e-commerce operations or customer service.
- Proficiency with platforms such as Amazon Seller Central, Shopify, PayPal, Razorpay, and EasyEcom.
- Familiarity with tools like Airtable, Excel/Google Sheets, and order tracking systems.
- Strong attention to detail, communication skills, and ability to multitask.

**Preferred Skills**:

- Experience working with Amazon India and US marketplaces.
- Understanding of logistics and customs processes for international orders.
- Prior experience handling customer reviews and feedback loops.

**Job Types**: Full-time, Permanent

Pay: ₹15,817.84 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift

Work Location: In person

Expected Start Date: 19/05/2025



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