Relations Officer

1 week ago

Kochi Kerala, India BLESS RETIREMENT LIVING Full time

**Roles & Responsibilities**
- **Resident Engagement**: They facilitate activities and events to promote socialization, community involvement, and overall well-being among the residents. This includes organizing recreational programs, educational workshops, and outings.
- **Resident Support**: They act as a liaison between the residents and the management, addressing any concerns, suggestions, or complaints raised by the residents. They strive to create a supportive and empathetic environment for the residents.
- **Communication**:Resident Relation Officers communicate important information to the residents, such as upcoming events, policy changes, and facility updates. They may also collect feedback and suggestions from residents to improve services.
- **Conflict Resolution**:They mediate and resolve conflicts that may arise among residents, ensuring a harmonious living environment.
- **Hospitality and Resident Service**: They focus on providing exceptional service to the residents, ensuring their needs are met, and fostering a positive living experience.
- **New Resident Orientation**: They help new residents settle into the community by providing orientation, introducing them to fellow residents, and familiarizing them with the facilities and services.
- **Family Communication**: They may also liaise with the families of residents to keep them informed about their loved one's well-being and the services provided.
- **Resident Feedback**:The team actively seeks and welcomes feedback from residents, conducting surveys, meetings, and one-on-one conversations to gather valuable insights. They use this feedback to continuously improve the quality of services and amenities provided at Bless Retirement Living.
- **Resident Advocacy**:The team advocates for residents' rights, ensuring their voices are heard and their concerns are addressed. They work closely with management and staff to implement resident-centered initiatives.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- Social Work: 1 year (required)

Work Location: In person

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