International Voice Process

1 week ago

Hyderabad Telangana, India IntouchCX Full time

We are hiring enthusiastic and customer-focused professionals for our **International Voice Process**. The role involves handling inbound and outbound calls, assisting international customers, and providing effective solutions with professionalism and empathy.

**Key Responsibilities**:

- Handle inbound/outbound customer calls for international clients.
- Resolve queries, provide information, and ensure customer satisfaction.
- Record and update customer interactions accurately in the system.
- Escalate complex issues to the appropriate departments when required.
- Adhere to process guidelines, quality standards, and performance metrics.
- Maintain confidentiality and integrity of customer data.

**Required Skills**:

- Excellent communication skills in English (verbal and written).
- Strong listening and problem-solving skills.
- Ability to work in a fast-paced environment and under pressure.
- Good interpersonal and customer-handling skills.
- Basic computer knowledge (MS Office, CRM tools, etc.).

**Eligibility Criteria**:

- Willingness to work in night shifts / rotational shifts.

**Benefits**:

- Attractive salary and performance-based incentives.
- Opportunity to work with leading global clients.
- Paid training and career growth opportunities.
- Transport facility (as per company policy).

**Job Types**: Full-time, Permanent

Pay: ₹16,025.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

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