Production Support Technician I

2 weeks ago

Bengaluru Karnataka, India FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Technology
**Travel Percentage**:
0%

GENERAL DUTIES & RESPONSIBILITIES
- Maintains scheduling system and new/improved work procedures for processing environment.
- Researches and resolves user problems as well as issues and problems with software systems, operations processing and assigned processing environments.

Primary Responsibility
- Providing L1 support for ATM operations through mails and calls.
- 24/7 On-Call Production Support, Transaction Monitoring.

Secondary Responsibility
- Take up the Ad-hoc report generation requests and provide solution

within the SLA.
- Co-ordinate with other teams within the business for smooth

functioning of the project.

Desired Skillset

Primary (mandatory):

- Knowledge in ATM operations and monitoring of channels.
- Familiar with payment transaction flow.
- Ability to construct SQL adhoc queries in Oracle
- Good knowledge and hand-on experience with SQL
- Hands-on experience with Unix/AIX.
- Knowledge in ISO8583 payment domain standard.

Secondary (add-on):

- Having good knowledge in Payments Domain
- Good knowledge of IST Switch or Any equivalent open systems

switch.
- Experience in ATM and POS transaction routing
- Knowledge about any Debit card management system.
- Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job.
- Analyzes and implements changes or additions to software systems and operations procedures.
- Trains internal customers (employees) on changes, new systems or new procedures.
- May identify new tools, technology or processes that improve overall processing environment or processing efficiency.
- Assists in defining external and internal customer problems and needs. Discusses expectations with customers. May explain solutions directly to customers where appropriate.
- Maintains operations support disaster recovery/business continuity plans for assigned processing environments. Coordinates and conducts disaster recovery testing as required, documents test results and documents modifications required for future testing.
- Typically supports production environments but may support only non-production environments.
- Completes project assignments and special projects commensurate with job expectations.
- Other related duties assigned as needed.

EDUCATION REQUIREMENTS
High school diploma or GED
**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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