Patient Counselor

2 days ago

Baner Pune Maharashtra, India Jivika Healthcare Full time

**Patient Counselor**

**Experience**: 0 - 1 Year (Freshers can Apply)

**Employment Type**: Full-time, Permanent

**Location**:Baner, Pune**

**Qualifying Criteria**:

- l Should have prior experience in healthcare domain in BPO’s or KPO’s
- l High level of proficiency in MS excel, MS Word and Detailed knowledge of call centre management tools
- l Excellent communication skills in English and Marathi.

**Who Do We Look For?**
- Reporting and data analysis using existing Software data.
- Evaluating the current process and suggesting changes in the software for better call handling.
- Constantly updating and revising the CCE scripts for calls as per indicated changes from the division.
- Define protocols for patient complaint resolution and monitor closely
- Answer incoming calls from customers
- Assist customers with requests for information, complaints, making appointments, and resolving issues
- Manage inbound and/or outbound calls
- respond to escalation
- Handle customer engagement
- Identify customer needs, answer questions and solve problem

Pay: ₹15,000.00 - ₹17,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Cold calling: 1 year (preferred)
- inbound and outbound calls: 1 year (preferred)

**Language**:

- Marathi (required)

Work Location: In person

  • Patient Counselor

    6 days ago

    Pune H.O, Pune, Maharashtra, India TriEdge Solutions Full time ₹ 1,20,000 - ₹ 3,60,000 per year

    Position : Patient Counselor (Diabetic Care)Location: PuneJob RoleGraduates to apply.*Job Types: Full-time, FresherPay: ₹10, ₹18,000.00 per monthBenefits:Health insurance

  • Customer Care Executive

    2 days ago

    Baner, Pune, Maharashtra, India Jivika Healthcare Full time

    **Customer Care Executive / Patient Counselor** **Experience**: 0 - 2 Year (Freshers can Apply) **Employment Type**: Full-time, Permanent **Location**:Baner, Pune** **Qualifying Criteria**: - Should have prior experience in BPO’s or KPO’s - High level of proficiency in MS excel, and MS Word **Who Do We Look For?** - Answer incoming calls from...

  • Customer Care Executive

    4 days ago

    Baner, Pune, Maharashtra, India Jivika Healthcare Full time

    **Customer Care Executive / Patient Counselor** **Experience**: 0 - 2 Year (Freshers can Apply) **Employment Type**: Full-time, Permanent **Location**:Baner, Pune** **Qualifying Criteria**: - Should have prior experience in BPO’s or KPO’s - High level of proficiency in MS excel, and MS Word - Excellent communication skills in Gujarati. **Who Do We...

  • Patient Counselor

    2 weeks ago

    Mumbai, Maharashtra, India That's My Job. Full time

    We are hiring relationship manager cum Patient counselor. - Conversion Strategy & Execution: Design, implement, and optimize processes and metrics to drive high patient conversion rates for Nivaan's treatment plans. - Revenue Ownership: Take complete ownership of in-clinic conversions and deliver 5x revenue growth quarteron-quarter through targeted planning...

  • Patient Counselor

    2 weeks ago

    Mumbai, Maharashtra, India Qi Spine Full time

    **The role of the Patient Counsellor focusses of primarily achieving 2 objectives**: 1) Counselling and advising patients visiting the clinic for the first time on our treatment approach and why we are the most recommended treatment option for them keeping their health priorities in mind. 2) Ensuring a pleasing and seamless patient experience throughout...

  • Patient Counselor

    2 weeks ago

    Pune, India SAKHIYA SKIN CLINIC LIMITED Full time

    Counsels the patients address their concerns & problems, give them best possible solutions, make them understand about the changes, improvement of the treatment. - Regular Follow-up of All Leads in Recommended time. - Weekly and Quarterly Meeting Attendance Compulsory - To Achieve and Maintain Goal of Patient Retention Ratio. - To Achieve and Maintain Goal...

  • Patient Counselor

    1 week ago

    Andheri, Mumbai, Maharashtra, India SAKHIYA SKIN CLINIC LIMITED Full time

    Only Female (Sales Experience Required) - Counsels the patients address their concerns & problems, give them best possible solutions, make them understand about the changes, improvement of the treatment. - Regular Follow-up of All Leads in Recommended time. - Weekly and Quarterly Meeting Attendance Compulsory - To Achieve and Maintain Goal of Patient...

  • Patient Counselor/front Office

    2 days ago

    Sanpada, Navi Mumbai, Maharashtra, India Qi Spine Full time

    Enhance your reach for an exciting & challenging opportunity at QI Spine as Patient Counsellor Job Responsibility: - Front office management and daily coordination with consultant / clinic head basis of the treatment advised by them. - Help patient to understand the value of treatment (Convincing patient to commit to treatment) - Explain the payment...

  • Sales Counselor

    4 days ago

    Pune, Maharashtra, India Sakhiya Skin Clinic Full time

    1. Job PURPOSE: - To counsel the patient according to their needs & wishes 2. ROLE AND RESPNSIBILITIES: - Counsels the patients address their concerns & problems, give them best possible solutions, make them understand about the changes, improvement of the treatment. - Regular Follow-up of All Leads in Recommended time. - Weekly and Quarterly Meeting...

  • Patient Counselor

    2 days ago

    Mumbai, Maharashtra, India Qi Spine Clinic Full time

    Ensuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment. - Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about. - Understanding from patients their chief concerns, their history...