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Customer Care Executive

3 weeks ago

Baner Pune Maharashtra, India Jivika Healthcare Full time

**Customer Care Executive / Patient Counselor**

**Experience**: 0 - 2 Year (Freshers can Apply)

**Employment Type**: Full-time, Permanent

**Location**:Baner, Pune**

**Qualifying Criteria**:

- Should have prior experience in BPO’s or KPO’s
- High level of proficiency in MS excel, and MS Word
- Excellent communication skills in Gujarati.

**Who Do We Look For?**
- Answer incoming calls from customers
- Assist customers with requests for information, complaints, making appointments, and resolving issues
- Manage inbound and/or outbound calls
- respond to escalation
- Handle customer engagement
- Identify customer needs, answer questions and solve problem

Pay: ₹15,000.00 - ₹17,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Cold calling: 1 year (preferred)
- inbound and outbound calls: 1 year (preferred)

**Language**:

- Marathi (required)

Work Location: In person