Patient Counselor/front Office

13 hours ago

Sanpada Navi Mumbai Maharashtra, India Qi Spine Full time

Enhance your reach for an exciting & challenging opportunity at QI Spine as Patient Counsellor

Job Responsibility:

- Front office management and daily coordination with consultant / clinic head basis of the treatment advised by them.
- Help patient to understand the value of treatment (Convincing patient to commit to treatment)
- Explain the payment structure of the respective procedures/investigations to patients in detail.
- Maintain counselor reports daily (Advice, Conversion and Patient-wise data).
- Coordinating with finance department (Invoices, Getting Discount Approval, Billing).
- Establishing a tone of empathy that helps to resolve any patient complaints or conflicts.
- Follow up with patients at all stages.
- Doctor for life - Responsible for long term relationship management with the patient.

Competency:

- Communication Skills
- Empathy
- Convincing Skills
- Multi-tasking
- Ownership/Accountability

Qualifications & Skills:

- Any HSC/Graduate
- Must know Microsoft Excel
- Must be able to work under stress
- Software Efficiency

Shift Timing: 8:00 AM to 4:00 PM and 12 Noon to 8:00 PM, (should be flexible with the shifts)

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Sanpada, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9930043556

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