Customer Care
3 days ago
Location: Ludhiana
**Salary**: ₹15,000 - ₹16,000 per month
Experience: Minimum 2 years in a customer care role
Qualification: Graduate
Person should be from Punjab
Job Responsibilities:
Customer Assistance:
Address customer inquiries and resolve complaints in a professional and courteous manner.
Provide information on products and services, ensuring a high level of customer satisfaction.
Problem Resolution:
Handle customer issues effectively by understanding their concerns and offering appropriate solutions.
Follow up on unresolved queries to ensure complete customer satisfaction.
Data Management:
Maintain accurate records of customer interactions and transactions.
Update customer details and maintain a database for easy reference and follow-ups.
Feedback Collection:
Collect feedback from customers to improve services and customer experience.
Collaborate with the team to implement customer suggestions and address common issues.
Qualifications:
Education: Graduation in any discipline.
Experience: Minimum of 2 years in a customer service role.
**Required Skills**:
Strong communication and interpersonal skills.
Problem-solving abilities with a customer-focused attitude.
Ability to handle multiple tasks and work under pressure.
Contact:
Phone: 9464366899
Pay: ₹15,000.00 - ₹16,000.00 per month
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 9464366899
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