Customer Care Executive

6 days ago

Ludhiana, India Edrio Full time

Designation: Customer Care Executive

Location: Ludhiana

**Job Description**:
**CRM Strategy and execution**
- Analysing Customer Journey Mapping touch points with the organisation and maximizing commercial opportunities.
- Identify customer segments for targeted marketing programs and plan customer offers and programs to deliver ROI-positive results.
- Evaluate digital journeys across different channels and create interventions (web page pop-ups/chat bot proactive messages, Intercom) to improve conversion rates across funnel.
- Assist marketing and product teams with audience segmentation and engagement strategies which will improve prospect reachability and conversion rates.

**MIS and Reporting**
- Maintain clear understanding of all relevant data - analyze and synthesize data to answer complex questions and provide clear analysis and actionable findings.
- Present insights and data-based recommendations to grow business, increase effectiveness and improve ROI of digital media.
- Flash daily, weekly, monthly and quarterly dashboards which will be ingested by leadership team.

**CANDIDATE PROFILE AND SKILL SET**:

- Experience in B2C e-commerce companies preferred.
- Organized, efficient, and inventive leader with advanced problem solving skills, outstanding attention to detail, effective communication skills, and excellent time management abilities.

Pay: ₹200,000.00 - ₹300,000.00 per year

Schedule:

- Day shift

**Language**:

- English (preferred)

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