Customer Care Executive

3 days ago

Sherpur Ludhiana Punjab, India Zaroori Retail Full time

**Department**: Customer Support
**Reporting To**: [Customer Support Manager ]

**Role Overview**

The Customer Care Executive will serve as the primary point of contact for customers, ensuring exceptional service delivery and prompt resolution of inquiries and concerns. The role involves handling customer queries, resolving complaints, and providing accurate information about the company’s products and services.

**Key Responsibilities**
- **Customer Interaction**:

- Provide accurate information about the company's products, services, policies, and procedures.
- Build and maintain positive relationships with customers by addressing their needs in a professional and courteous manner.
- **Complaint Resolution**:

- Resolve customer complaints promptly and escalate unresolved issues to the relevant departments.
- Ensure a high level of customer satisfaction by following up on open cases until they are resolved.
- **Order Support**:

- Assist customers with order placements, tracking, cancellations, and returns.
- Ensure timely coordination with the logistics and operations teams to resolve order-related issues.
- **Record Management**:

- Maintain accurate records of customer interactions and transactions in the CRM system.
- Generate and share daily/weekly reports on customer queries and feedback with the team.
- **Process Improvement**:

- Provide customer feedback to relevant teams to improve services and processes.
- Suggest improvements to the customer support system to enhance overall customer experience.
- **Team Collaboration**:

- Collaborate with internal teams, including sales, operations, and technical support, to resolve complex customer issues.
- Participate in team meetings and training sessions to stay updated on new processes and product knowledge.

**Required Qualifications and Skills**
- **Education**:

- Minimum qualification: High School Diploma or equivalent; Bachelor's degree preferred.
- **Experience**:

- 0-2 years of experience in customer service or a similar role.
- **Technical Skills**:

- Basic knowledge of e-commerce platforms is an added advantage.
- **Soft Skills**:

- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Empathy and the ability to handle difficult customers professionally.
- Time management skills to handle multiple tasks efficiently.

**Working Conditions**
- **Office Hours**: 9:30 AM to 6:30 PM, Monday to Saturday.
- **Location**: [Insert Office Address].

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7009076796
Application Deadline: 02/12/2024
Expected Start Date: 02/12/2024

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