Customer Care Executive

6 days ago

Ludhiana Kty Ludhiana Punjab, India GAD SCHOOL Full time

**HIRING: Customer Care Executive**

**IPS GROUP OF SCHOOLS, LUDHIANA**

(CBSE Affiliated up to Senior Secondary Level)

We are looking for a dynamic and experienced CRE l to join our leadership team.
**MUST GOOD ENGLISH COMUNICATION SKILL**

Location: IPS Group of Schools, Ludhiana

**Salary**: ₹12000 - ₹ 15000 (based on experience and competence)

**(CRE) - Work Responsibilities**

**1. Admission & Inquiry Handling**
- Attend and respond to walk-in, phone, and online admission inquiries.
- Maintain a proper record of leads, follow-ups, and admissions in the school CRM or register.
- Guide parents about the CBSE curriculum, facilities, fee structure, and admission process.
- Arrange and coordinate campus visits for prospective parents and students.

**2. Parent Communication & Relationship Management**
- Build and maintain healthy relationships with parents and guardians.
- Handle queries, concerns, and complaints in a professional and timely manner.
- Coordinate PTMs (Parent-Teacher Meetings) and ensure smooth communication between parents and teachers.

**3. Marketing & Outreach**
- Support the marketing team in promoting the school’s brand through social media and offline events.
- Assist in organizing open houses, school tours, workshops, and orientation programs.
- Distribute brochures, flyers, and promotional materials in the community.

**4. Record Keeping & Reporting**
- Maintain an updated database of inquiries, admissions, and withdrawals.
- Prepare daily/weekly/monthly admission status reports for the management.
- Track follow-up actions and conversion rates.

**5. Event & Activity Support**
- Assist in planning and executing cultural, academic, and sports events to showcase the school’s strengths to prospective parents.
- Coordinate student participation in inter-school and community events.

**6. Feedback & Service Improvement**
- Collect feedback from parents regarding facilities, teaching, and events.
- Suggest improvements to enhance parent satisfaction and retention.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement

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