Agm - Retention & Revenue Enhancement

6 days ago

Meerut, India Vodafone Idea Full time

Job Req ID: 40436- Location: Meerut, IN- Function: Other- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Role**

Retention & Revenue Enhancement Lead

**Job Level/ Designation
Proposed M2

**Function / Department**

Customer Service/Retention and Collection

**Reports to**

Retention and Collection Head (M3)

**Location**

Meerut

**Job Purpose**

Responsible for delivery of Business KPIs with the help of resources deployed by outsourced partners

**Key Result Areas/Accountabilities**
- Effective deployment of human resources approved for each process on campaigns
- Effective deployment of Dialer strategy to ensure optimal business outcomes
- Ensure excellent customer experience at the OBCC centers.
- Provide necessary insights and corrective actions to enhance campaign effectiveness
- Work with Key stake holders including partners, Corporate verticals and cluster teams
- Monitor Capacity Planning and Execution at the site along with spends
- Deliver Business KPIs including: retention targets, Revenue enhancement, plan upgrades etc.

**Core
- Competencies, Knowledge, Experience**
- Good understanding about Post-paid & prepaid processes
- Understanding about OBCC operations, Partner Management
- Ability to deliver through inter personal skills, people management
- Strong Execution Skills & Communication skills
- Sales experience is an added advantage

**Must have technical / professional qualifications**
- Graduate/Post Graduate/ MBA with 7-10 years of experience in various customer service roles, preferably Front end facing roles
- Knowledge of various systems, process and reporting tools
- Good analytical abilities

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

  • Customer Retention Specialist

    1 week ago

    Meerut, Uttar Pradesh, India beBeeRetention Full time ₹ 12,00,000 - ₹ 20,00,000

    Job Role:A customer retention specialist is required to plan and execute CRM campaigns, manage daily tasks, and collaborate with internal stakeholders.Key Responsibilities:Campaign Planning: Develop and implement a CRM campaign strategy to drive customer engagement and retentionTask Management: Oversee daily business-as-usual (BAU) tasks and coordinate with...

  • Agm - Channel Sales

    2 weeks ago

    Meerut, India Vodafone Idea Full time

    Job Req ID: 16821- Location: Meerut, IN- Function: VIBS- About: **Role** Enterprise Channel Sales **Job Level/ Designation M2 **Function / Department** VIBS/ Enterprise Channels & SOHO **Location** Meerut **Job Purpose** - To manage and drive the market share in order to attain market leadership in territory allocated within the Enterprise Segment. -...

  • Agm-area Sales

    1 week ago

    Meerut, India Vodafone Idea Full time

    Job Req ID: 41499- Location: Meerut, IN- Function: Sales and Distribution- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Maximize Revenue Growth

    1 week ago

    Meerut, Uttar Pradesh, India beBeeRevenueManagement Full time ₹ 20,00,000 - ₹ 25,00,000

    Revenue Management ProfessionalAs a key member of our team, you will play a crucial role in shaping the future of revenue management.Key Responsibilities:Design and deliver comprehensive training programs for revenue growth.Collaborate with subject matter experts to develop and maintain up-to-date content.Develop and implement effective training strategies...

  • Expert SAP Revenue Manager

    2 weeks ago

    Meerut, Uttar Pradesh, India beBeeRevenue Full time ₹ 10,00,000 - ₹ 15,00,000

    SAP Revenue Management Expert">Expertise in designing and implementing SAP revenue management solutions to optimize business outcomes.">Key Responsibilities:">">Develop and configure SAP revenue management processes to meet business requirements.">Design and implement billing and invoicing systems for accurate revenue recognition.">Integrate SAP revenue...

  • Healthcare Revenue Cycle Management Executive

    2 weeks ago

    Meerut, Uttar Pradesh, India beBeeDirector Full time ₹ 1,26,84,000 - ₹ 2,01,12,000

    Job OverviewAs a seasoned professional in the healthcare revenue cycle management field, we are seeking an experienced leader to drive operational efficiency and client satisfaction.Responsibilities include overseeing end-to-end medical billing operations, ensuring accuracy, compliance, and timely submission, as well as leading process improvements and...

  • AGM- TES Lead

    4 weeks ago

    Meerut, Uttar Pradesh, India Vodafone Idea Limited Full time

    Location- Lucknow, Meerut Job Purpose Circle TES lead is responsible for Customer Opportunity - Feasibility, Service delivery and operations Life cycle management. This role will be accountable for Project Planning, Implementation, Schedule regular review meetings with customers and internal business to ensure customer deliverables as per agreement. Also...

  • AGM- TES Lead

    3 weeks ago

    Meerut, Uttar Pradesh, India Vodafone Idea Limited Full time

    Location- Lucknow, MeerutJob PurposeCircle TES lead is responsible for Customer Opportunity - Feasibility, Service delivery and operations Life cycle management. This role will be accountable for Project Planning, Implementation, Schedule regular review meetings with customers and internal business to ensure customer deliverables as per agreement. Also...

  • Digital Revenue Growth Specialist

    1 week ago

    Meerut, Uttar Pradesh, India beBeeRevenue Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    About Experience Commerce:Our team drives revenue generation across digital services & tech models.We are a full-service digital-native agency combining strategy, content, and technology to drive commerce for brands. Our creative DNA enables us to create intelligent digital assets that help drive revenue for Fortune 500 companies.With experience in driving...

  • Executive Director

    1 week ago

    Meerut, Uttar Pradesh, India beBeeBusiness Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Executive Director">Executive SummaryThis role entails overseeing a team of 20-30 individuals and driving their performance to achieve optimal results.The executive will accurately plan, forecast, and meet fortnightly and monthly client retention targets for assigned clients.Building long-term relationships with clients is crucial in this...