Customer Service Representative

5 days ago

Chakala Mumbai Maharashtra, India Trustwell Management Services Private Limited Full time

**Position**: Customer Service Executive

**Location**: Chakala, Andheri East

**Salary**: ₹25,000 - ₹35,000 per month (Based on Interview)

**Company**: Trustwell Management Services Private Limited

**About Trustwell**:
Trustwell Management Private Limited is India’s leading Investor Relations and Communication firm facilitating corporates connect with their stakeholders. Our mission is to provide seamless and efficient solutions to meet the governance needs of our corporate clients.

**Responsibilities**:

- Conduct outbound calls to shareholders and investors to discuss corporate events and encourage participation.
- Provide accurate and detailed information regarding corporate matters, detailed statements and voting procedures.
- Build and maintain relationships with existing and new investors by providing exceptional customer service.
- Address inquiries and concerns effectively, ensuring clarity and understanding.
- Document all interactions and maintain accurate records of conversations and outcomes.
- Collaborate with team members to achieve individual and collective goals.
- Meet or exceed daily and weekly targets for call volume and successful participations.
- Work towards achieving individual and team goals.
- Stay updated on industry trends, regulatory changes, and client-specific information.
- Adhere to regulatory requirements and compliance standards while communicating with investors.
- Maintain confidentiality and discretion when handling sensitive investor information.

**Requirements**:

- Proven experience in tele-calling or customer service roles, preferably within the financial services sector or related industries.
- Excellent verbal communication and listening skills with the ability to engage and persuade.
- Excellent communication skills in English is expected. Knowledge of other languages will be an added advantage
- Ability to articulate complex information clearly and concisely.
- Strong interpersonal skills and the ability to build rapport quickly.
- Ability to work independently and as part of a team in a fast-paced environment.
- Attention to detail and strong organizational skills.
- Highest degree of professionalism and integrity.

**Benefits**:

- Competitive salary and annual bonus.
- Opportunities for career growth and professional development.
- Comprehensive training on investment products and industry regulations.

**Experience**: Freshers & Experienced both can apply

**Office Timings**: Monday to Saturday, 9:45 AM to 6:45 PM

**Job Types**: Full-time and Work from Office roles only.

**Application Instructions**:
Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (required)

**Language**:

- English (required)

Work Location: In person

Expected Start Date: Immediate Joining

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

**Speak with the employer**
+91 9892083185

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