Servicenow Architect

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential._

We are searching for a highly skilled **ServiceNow Architect** to lead the design and implementation of scalable, secure, and high-performing solutions on the ServiceNow platform.

This role involves close collaboration with stakeholders to deliver innovative technical solutions and optimize the utilization of the platform across multiple modules and integrations.

**Responsibilities**
- Design and maintain the overall architecture of the ServiceNow platform to ensure performance, scalability, and compliance with security best practices
- Collaborate with business and IT stakeholders to gather requirements and translate them into tailored technical solutions
- Lead the implementation of advanced ServiceNow modules such as ITSM, ITOM, CSM, HRSD, and SecOps alongside integrations with external systems
- Define and enforce governance for the platform, including coding standards, development frameworks, and continuous release management
- Evaluate new ServiceNow features, modules, and technologies to recommend enhancements and optimizations for existing setups
- Provide architectural guidance to developers, system administrators, and other technical resources working on the platform
- Optimize integrations using REST/SOAP APIs, IntegrationHub, and MID Servers and ensure seamless data exchange across systems
- Support agile delivery models and implement DevOps tools such as Jenkins and Git for efficient automated workflows
- Develop and maintain comprehensive technical documentation including architecture diagrams, data flows, and integration strategies

**Requirements**:

- 11+ years of experience in ServiceNow development, with at least 4 years focusing on technical architecture and platform design
- Expertise in ServiceNow modules including ITSM, ITOM, CSM, HRSD, and SecOps
- Hands-on experience with integrations built on REST/SOAP APIs, IntegrationHub, and MID Servers
- Proficiency in JavaScript, Glide scripting, UI Policies, Business Rules, ACLs, and Flow Designer
- Competency in creating user experiences using Service Portal and UI Builder tools
- Background in working with AI and GenAI tools within the ServiceNow platform
- Familiarity with Agile methodologies paired with practical knowledge of DevOps tools like Jenkins and Git
- Strong communication and collaborative skills for effectively working with cross-functional teams

**Nice to have**
- Familiarity with ServiceNow certifications related to core modules such as ITSM, ITOM, or HRSD
- Showcase of work with advanced ServiceNow automation tools and analytics
- Understanding of enterprise-level security and compliance solutions within ServiceNow
- Knowledge of custom app development on the Now Platform using App Engine
- Capability to design and implement scalable multi-tenant solutions within complex environments

**We offer**
- Opportunity to work on technical challenges that may impact across geographies
- Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
- Opportunity to share your ideas on international platforms
- Sponsored Tech Talks & Hackathons
- Unlimited access to LinkedIn learning solutions
- Possibility to relocate to any EPAM office for short and long-term projects
- Focused individual development
- Benefit package:

- Health benefits
- Retirement benefits
- Paid time off
- Flexible benefits
- Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)