ServiceNow Architect
3 days ago
Job Description Role ServiceNow Architect Location Mohali/ Noida/ Gurugram( Wfo ) Work Mode:Work from Office Notice Period Immediate Joiner / Serving Notice Experience 8- 14 Years Shift Time: 4 pm-1 am Role Overview: We are looking for a ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeysfrom lead capture and onboarding, to contract management, case resolution, and renewals. This role demands strong technical depth, architectural vision, and hands-on experience across multiple ServiceNow applications. Key Responsibilities: Architecture & Design Lead the architecture and high-level design of ServiceNow CSM Pre-Sales and Post-Sales modules, including: Pre-Sales: Lead/Opportunity Management integration, Customer Onboarding, Entitlement Management. Post-Sales: Case Management, Knowledge Management, Contract/SLM, Field Service, Renewals. Design integrations with CRM (Salesforce, MS Dynamics) for seamless pre-sales to post-sales transitions. Ensure alignment of architecture with enterprise standards, scalability, and compliance. Pre-Sales Enablement Collaborate with sales and solution teams to demonstrate CSM capabilities to clients. Translate business requirements into solution blueprints across the customer lifecycle. Develop prototypes, architecture diagrams, and effort estimates that cover both pre- and post-sales use cases. Post-Sales Delivery Oversee implementations of ServiceNow CSM modules with focus on customer experience & service quality. Guide delivery teams on workflows, data models, integrations, and security design. Act as an escalation point for complex technical issues during post-sales delivery. Collaboration & Leadership Partner with client architects, technical leads, and internal cross-functional teams. Provide thought leadership in designing customer engagement workflows end-to-end. Mentor developers and junior architects, building a strong CSM capability within the team. Technical Expertise: Strong hands-on experience in ServiceNow CSM with specialization in Pre-Sales and Post-Sales lifecycle modules. Solid background in ServiceNow architecture, data modeling, Flow Designer, IntegrationHub, and REST/SOAP integrations. Experience with other SN modules (ITSM, ITOM, HRSD, FSM) is a plus. Certifications (preferred/must-have) ServiceNow Certified Technical Architect (CTA) or equivalent experience. Certified Implementation Specialist CSM (CIS-CSM). ServiceNow CSA (System Administrator). Relevant micro-certifications (e.g., Customer Service Management, IntegrationHub, Application Portfolio Mgmt). Other Skills: 8+ years in ServiceNow, with at least 3+ years as an Architect. Strong communication, consulting, and stakeholder management skills. Ability to bridge business requirements with technical execution. Degree in Computer Science, Engineering, or related field. Why Join Us: Lead enterprise-scale CSM implementations with focus on customer lifecycle transformation. Opportunity to design end-to-end architectures spanning pre-sales, onboarding, support, and renewals. Work directly with leadership and global clients to drive innovation in customer experience.
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ServiceNow Architect
2 weeks ago
Mohali, Punjab, India TALENT VELOCITY Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Title : ServiceNow Architect Location : Mohali, India (On-site) Experience : 7 years Employment Type : Full-TimeNotice Period : 0-30 Days max About the Role : We are seeking an experienced ServiceNow Architect to join our team in Mohali. As a key member of our technology division, you will be responsible for designing, developing, and...
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Servicenow Architect
1 week ago
Mohali, Punjab, India HR Livewire Consulting Full time ₹ 20,00,000 - ₹ 25,00,000 per yearRole & responsibilitiesThis is a full-time on-site role for a ServiceNow Architect based in Mohali, India. The ServiceNow Architect will be responsible for architectural design, software development, integration, and project management. The role will involve collaborating with Solution Architects and Technical Leads to provide an autonomous expert team for...
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Servicenow Architect
2 weeks ago
Mohali, Punjab, India G R Consultants Full time ₹ 9,00,000 - ₹ 12,00,000 per yearServicenow Architectshift: 4 pm-1 am This is a full-time on-site role for a ServiceNow Architect based in Mohali, India.The ServiceNow Architect will be responsible for architectural design, software development, integration, and project management Required Candidate profilecollaborating with Solution Architects & Technical Leads to provide an autonomous...
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Servicenow Architect
2 weeks ago
Mohali, Punjab, India Vrezolv Partners Full time ₹ 20,00,000 - ₹ 25,00,000 per yearWe are hiring for Servicenow Architect Role for our reputed ClientLocation - MohaliFull timeIf you are Interested Please share your cv Experience 10+ years in ServiceNow (Minimum 1 year as an architect)Type: FTEShift – 4pm to 1amNotice Period – 15-20 DaysMode of interview – 1st round virtual , Final would be F2F for local candidatesCompany...
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ServiceNow Architect
7 days ago
Mohali, India Skyleaf Consultants LLP Full timeServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeys—from lead capture and onboarding, to contract management, case resolution, and renewals....
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ServiceNow Architect
6 days ago
Mohali, India Skyleaf Consultants LLP Full timeServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeys—from lead capture and onboarding, to contract management, case resolution, and renewals....
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ServiceNow Architect
1 week ago
Mohali, India Skyleaf Consultants LLP Full timeServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeys—from lead capture and onboarding, to contract management, case resolution, and renewals....
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ServiceNow Architect
7 days ago
Mohali, Punjab, India Infinity Career Edge Full time ₹ 6,00,000 - ₹ 18,00,000 per yearRole OverviewWe are looking for a ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeys—from lead capture and onboarding, to contract...
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Principal Enterprise Architect
2 weeks ago
Gurugram, Haryana, India ServiceNow Full time**Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...
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ServiceNow Architect
2 weeks ago
Mohali, Punjab, India Augmentive Business 7 Solution Full time ₹ 80,00,000 - ₹ 1,50,00,000 per yearJob Description – ServiceNow Architect (Work From Office – Mohali)Location: Mohali, IndiaEmployment Type: Full-Time, On-SiteRole OverviewWe are looking for a skilled ServiceNow Architect to join our team at the Mohali office. This role requires expertise in architectural design, software development, integration, and project management. The professional...
