Customer Support Executive

2 days ago

Coimbatore Tamil Nadu, India Rathinam International Public School Full time

coimbatore, India

**Job Summary**:
**Key Responsibilities**:

- Respond promptly to customer inquiries and provide accurate information.
- Resolve product or service issues by clarifying complaints and determining solutions.
- Maintain a high level of professionalism and empathy while interacting with customers.
- Keep records of customer interactions, transactions, feedback, and actions taken.
- Coordinate with internal teams to resolve customer concerns efficiently.
- Follow up to ensure customer satisfaction and proper resolution.
- Meet performance metrics such as response time, customer satisfaction, and issue resolution.

**Qualifications & Skills**:

- Bachelor’s degree in any field.
- 0-3 years of experience in a customer support or service role (freshers welcome).
- Excellent communication and interpersonal skills.
- Problem-solving mindset and attention to detail.
- Proficient in MS Office and CRM tools.
- Ability to work in a fast-paced and team-oriented environment.

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