Front Office Assistant

1 day ago

Mumbai Maharashtra, India AFTERSHOCK Full time

**Job Title: Front Office Assistant**

**Experience: 2-4 years**

**Location: Mumbai**

**Key Responsibilities**:

- **Reception Duties**:

- Greet visitors and guests in a professional and welcoming manner.
- Answer phone calls, route calls to appropriate individuals, and take messages as needed.
- Handle inquiries from clients, customers, and the general public in a timely and courteous manner.
- **Administrative Support**:

- Assist with clerical tasks, including typing, filing, photocopying, and scanning documents.
- Manage incoming and outgoing mail, packages, and deliveries.
- Maintain office supplies inventory and place orders as necessary.
- **Appointment Scheduling**:

- Schedule appointments and meetings for staff members using calendar management software.
- Coordinate meeting room reservations and prepare meeting materials as requested.
- Notify staff members of upcoming appointments and ensure they are prepared accordingly.
- **Visitor Management**:

- Register and sign in visitors, issue visitor badges, and ensure compliance with security protocols.
- Escort visitors to designated meeting areas and notify staff members of their arrival.
- Maintain visitor logs and records for security and reporting purposes.
- **Information Management**:

- Keep reception area and lobby clean and organized at all times.
- Display promotional materials and company information in designated areas.
- Provide information about the organization, products, and services to visitors as needed.
- **Customer Service**:

- Handle customer inquiries, complaints, and feedback in a professional and courteous manner.
- Listen to customer concerns and escalate issues to the appropriate department or manager as necessary.
- Ensure customer satisfaction by addressing inquiries and resolving issues promptly and effectively.

**Requirements**:

- High school diploma or equivalent qualification.
- Proven experience in a customer service or administrative role is preferred.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and multitasking abilities.
- Ability to work independently and as part of a team.
- Professional demeanor and appearance.
- Customer service orientation and problem-solving skills.
- Familiarity with office equipment (e.g., multi-line phone system, fax machine, printer).

**Salary**: ₹25,000.00 - ₹50,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- office assistant: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

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