Customer Care Executive

1 day ago

T Nagar Chennai Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

**Job Summary**:
MrMed is looking for "Customer Care Executive" to assist its customers for order support over telephone/ chat channels. As a Customer Care Executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services.

**About MrMed**:
MrMed is India’s largest online pharmacy, specializing in providing super
- speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various critical diseases. We understand the challenges that patients face when they are unable to afford or access their prescribed medications, and we are dedicated to making sure that every patient receives the necessary treatment they need. Our team is passionate about improving the lives of those in need and we strive to make a positive impact in the healthcare industry.

**Key Responsibilities**:

- Serve as the single point of contact for order tracking and all sales support to customers on chat and call platforms.
- Build and maintain strong relationships with customers.
- Provide product information and guidance to customers, ensuring they understand benefits and usage.
- Stay updated on product offerings, industry trends, and competitor activities.
- Identify and target potential customers to drive sales growth.
- Educate customers about new products and promotions.
- Assist customers with the order process, ensuring accuracy and efficiency.
- Escalate issues to team leads and persistent issues directly to senior management.
- Provide follow-up support to ensure customer loyalty and repeat business.
- Coordinate with logistics to ensure timely delivery of products.
- Address customer inquiries and resolve issues promptly to enhance customer satisfaction.
- Ensure a thorough understanding of their needs and effective resolution of their concerns.
- Demonstrate a temperament for handling customers with care and in a clear and convincing manner.

**Qualifications**
- **0 to 2 years of experience in voice/ semi voice process in a non-tech role**:

- Bachelor's degree in business, pharmacy, or related field (preferred).
- Proficient in CRM software and Microsoft Office Suite.
- Previous experience in sales, preferably in the pharmaceutical or healthcare sector.
- Ability to persuade effectively and demonstrate empathy towards customers
- **Fluency in Hindi is must**:

- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.

**Job Location**:Chennai

**Job Types**: Full-time, Permanent, Fresher

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- Hindi Fluently (required)
- English Fluently (required)

**Location**:

- T Nagar, Chennai, Tamil Nadu (required)

Work Location: In person

  • Customer Care Executive

    2 weeks ago

    T Nagar, Chennai, Tamil Nadu, India Startrac Ventures Pvt Ltd Full time

    Company Profile - The fitness industry Position - Customer Care Executive (HINDI) Education - Any Degree holder Communication - Hindi & English Experience - Fresher Location - T.Nagar **Job Types**: Full-time, Permanent Timings: 10:00am - 6:30pm (1st & Last Saturday working) Salary - 1.8lac - 2lac LPA Contact No: +91 98405 14539 Contact Person :...

  • Customer Care Executive

    1 week ago

    T Nagar, Chennai, Tamil Nadu, India Midigi World Pvt Ltd Full time

    **Greeting from Mi Lifestyle Marketing Global Pvt Ltd!!!!!** We have a job opening for Customer Care Executive for fresher. **Hindi** speaking is an added advantage. Language - Malayalam(mandatory), Hindi(Added Advantage) **Qualification: Bachelor Degree** **Experience: 0.0 - 0.6 months** - Use telephones to reach out to customers and verify...

  • Customer Care Executive

    2 weeks ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    **Job Summary**: MrMed is looking for "Customer Care Executive - Healthcare" to assist its customers for order support over telephone/ chat channels. As a Customer Care Executive - Healthcare, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services. **About MrMed**: MrMed is...

  • Customer Care Executive(Voice)

    2 weeks ago

    T Nagar, Chennai, Tamil Nadu, India Talent syndicate pvt ltd Full time

    **Executive/ Senior executive - Customer Service** Location: Chennai Reporting to: Team Leader - Customer Service **Purpose of the Role**: The objective of this role is to deliver exceptional customer service by focusing on service skills andensure all required operational parameters are met and adhered to. He/she shall be closely involved ininteracting...

  • Customer Care Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Riamin Infotech Private Limited Full time

    Opening form Customer Care Executive Role : Customer CAre Executive Experience : 1 year Job location : Ayanambakkam,Chennai. Salary : 12000 to 15000 Job description: - Good Communication Need to solve the issues from the customer. Pay: ₹8,161.53 - ₹25,186.24 per month Schedule: - Day shift **Education**: - Bachelor's...

  • Customer Care Executive

    1 week ago

    Chennai, Tamil Nadu, India CIEL HR Full time

    Customer care executive International Calling Customer Care support service 24 7 Shift Rotational International Voice Process Email Support International BPO

  • Logistics Customer Care

    1 week ago

    T Nagar, Chennai, Tamil Nadu, India MI Lifestyle Marketing Global Pvt Ltd Full time

    Greeting from Mi Lifestyle Marketing Global Pvt Ltd!!!!!!!!!!!!! We have a job opening for a Logistics cum customer care Executive with 6-month experience. Freshers can also apply. Hindi Speaking is must **Location**: Chennai, T Nagar **Qualification**: Any degree. **Language**: Hindi and English **Job Responsibility**: 1. Planning and overseeing...

  • Customer Care Executive

    1 week ago

    Ambattur, Chennai, Tamil Nadu, India Riemen solution Pvt Ltd Full time

    CUSTOMER CARE EXECUTIVE (TELUGU) Greetings from Riemen Solution Pvt Ltd!!! We have huge openings for Customer Care Executive Roles and Responsibility: - Handle customers and vendor requests, external communication with them. - Assist customer on their enquiries over telephone. - Develops, justifies and successfully executes strategic operating plans. -...

  • Hiring - Customer Care Executive

    3 days ago

    T Nagar, Chennai, Tamil Nadu, India Specsmakers Opticians Private Limited Full time

    **Role & responsibilities** 2. Proactively follow up with sales leads, assess their level of interest, address questions or concerns, and guide them through the sales process. 3. Manage e-commerce operations, including order processing, fulfilment, and handling return orders such as replacements or refunds. 4. Resolve customer issues, escalating complex...

  • Customer Care Executive

    5 days ago

    Tambaram, Chennai, Tamil Nadu, India espaandsalon Full time

    A customer care executive's job is to help customers by answering questions, resolving issues, and communicating service expectations. They may also lead a team of customer service representatives. Responsibilities - Answering phones - Responding to customer inquiries - Assisting with customer issues - Providing information - Processing orders -...