Network Support

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**- Operates company's internal data communications systems. Plans, designs and implements local and wide-area network solutions between multiple platforms and protocols (including IP and VOIP). Supports/troubleshoots network issues and coordinates with vendors for installation of such items as routers and switches. Works on project implementation. Provides training and assists with proposal writing. Conducts project planning, cost analysis and vendor comparisons. Builds proof-of concept solutions with networking system technology and architects and implements networking solutions to address client requirements. Works with products or solutions on vendor hardware and operating system software. Requires knowledge in networking system technology areas including routers, networking controllers, bridges, or networking software related to these technologies.- Job Description

Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further - Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks.

You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. You’ll be responsible for maintaining network components, monitoring network performance, and maintaining network security. You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible.

**Key**Responsibilities**:

- **Security Monitoring**:

- Actively monitor security event logs and alerts from various security tools (firewalls, intrusion detection systems, etc.).
- Analyse security alerts to identify potential security incidents and escalate critical issues to senior engineers.
- Perform initial threat analysis on detected alerts to determine severity and potential impact.
- **Incident Response**:

- Respond to low-level security incidents by following established procedures.
- Gather evidence and document incident details for further analysis.
- Assist in implementing containment measures for security incidents.
- **Access Control**:

- Manage user access levels and permissions according to security policies.
- Review and approve access requests as needed.
- **Security Configuration Management**:

- Implement basic security configurations on network devices and systems as per security standards.
- Ensure security settings are applied consistently across the network.
- **Compliance and Reporting**:

- Maintain documentation related to security events and activities.
- Generate reports on security metrics and compliance status.

**Skill sets & Certification requirement**:
**Certifications**:CCNP, CCIE or equivalent, CompTIA Security+

**Technical Skills**:

- Basic understanding of network protocols and security concepts (firewalls, IDS/IPS, VPNs, etc.)
- Familiarity with security tools and log management systems
- Knowledge of operating systems and system administration practices

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

**Who You Are**ou’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience
- Bachelor's degree in computer science, cybersecurity, or related field
- Entry-level experience in cybersecurity or network administration preferred
- Relevant security certifications (e.g., CompTIA Security+, Network+ ) can be beneficial
- 2+ Years of hands-on experience

**Other important skill sets & Product knowledge.**
- Strong analytical and problem-solving abilities
- Attention to detail and ability to prioritize tasks
- Excellent communication skills to report findings and escalate issues

Ability to work effectively in a team environment

**Being You**

Diversity is a whole lot more than what we look like or whe