Network Support

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further - Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks.

You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. You’ll be responsible for maintaining network components, monitoring network performance, and maintaining network security. You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible.

**Key Responsibilities**:
**Security Operations & Support**:

- Handle **L2-level troubleshooting**and resolution of network security incidents.
- Manage and support **firewalls, IDS/IPS, VPNs, proxies, and endpoint security solutions**.
- Perform **log analysis and security event monitoring**to detect potential threats.
- Assist in **firewall rule changes, ACL modifications, and access reviews**.
- Work with SOC/NOC teams to escalate critical security events.

**Incident Management & Monitoring**:

- Investigate and respond to **malware infections, phishing attacks, and network intrusions**.
- Assist in **DDoS mitigation, security patching, and vulnerability management**.
- Escalate complex security issues to **L3 engineers or security architects**.

**Network Security Administration**:

- Maintain and configure **firewalls (Cisco ASA/FTD, Palo Alto, Fortinet, Check Point, Juniper SRX)**.
- Support **VPN configurations, endpoint protection, and network access control (NAC)**.
- Ensure compliance with **security policies and industry standards (ISO 27001, NIST, PCI-DSS, etc.)**.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

**Who You Are**

**You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.**

**Technical Skills & Qualifications**:

- **Experience: 5+ years in network security**:

- **Hands-on experience**with firewalls, IDS/IPS, and endpoint security solutions.
- **Good understanding of networking protocols**(TCP/IP, VPN, VLAN, BGP, OSPF, NAT, SD-WAN).
- Familiarity with **CrowdStrike**, **SIEM, DLP, WAF, EDR/XDR, and NAC tools**.
- Experience with **cloud security (AWS, Azure, GCP)**is a plus.
- **Certifications preferred**:

- CCNA Security, Fortinet NSE 2-4, PCNSA, CEH, CompTIA Security+, or equivalent.
- Basic knowledge of **Python, PowerShell, or Ansible**for automation is a plus.

**Soft Skills**:

- Strong **analytical and troubleshooting**skills.
- Ability to **work in a fast-paced environment**and handle escalations efficiently.
- Good **communication and teamwork**skills.
- Experience working in a **SOC/NOC environment**is an advantage.

**Education**:

- Bachelor's degree in **Computer Science, Information Security, or a related field**(or equivalent work experience).

**Being You**

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

**What You Can Expect**

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of ou