Network Support

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further - Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks.

You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. You’ll be responsible for maintaining network components, monitoring network performance, and maintaining network security. You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible.

**Roles & Responsibilities**:

- Perform firmware upgrades, patches, and routine maintenance on firewalls.
- Integrate firewall solutions with SIEM, IDS/IPS, endpoint protection, and cloud security tools.
- Monitor network performance and security systems, responding to security incidents and conducting root cause analysis.
- Investigate and respond to security breaches, malware infections, and intrusion attempts & Major incident handling.
- Configure, and manage enterprise antivirus solutions (such as TrendMicro, CrowdStrike, or similar) & Configure and manage EDR and XDR solutions.
- Monitor and analyze security alerts, logs, and reports for malware infections and security incidents.
- Implement real-time protection, signature updates, behavioral analysis, and heuristic scanning techniques & install and uninstall endpoint security solutions.
- Implement network virtualization, micro-segmentation, distributed firewalling (DFW).
- Troubleshoot and optimize NSX networking components, including VXLAN, Overlay, Edge Services Gateway (ESG), and Distributed Logical Routers (DLR).
- Configure NSX Security Policies, NAT, VPN, Load Balancing, and Firewall rules.
- Configure, and manage Web Application Firewalls (WAF) in on-premises and cloud environments, configure, and manage NAC for wired, wireless, and VPN network access control.
- Create and fine-tune security policies, custom rules, and signatures to critical signature.
- Monitor and analyze WAF logs, alerts, and traffic to detect and mitigate web-based attacks.
- Design and implement.1X authentication, MAB (MAC Authentication Bypass), posture assessment, and profiling policies.
- Understanding of PKI, certificate-based authentication, endpoint profiling, and device posture assessment.
- Monitor, analyze, and respond to NAC logs, security alerts, and compliance reports
- Configure, and manage Arcon PAM solutions to secure privileged accounts and sensitive data across the organization.
- Troubleshoot and resolve PAM issues, including access failures, session disruptions, and integration problems
- User onboarding to PAM and giving required access to systems.
- Monitor and analyze PAM-related logs, access requests, and activity reports to detect potential security incidents or policy violations
- Implement and optimize web filtering policies, SSL decryption, and content inspection
- Monitor and analyze proxy logs, user activities, and internet traffic for security threats and policy violations
- Troubleshoot proxy performance issues, website access problems, and SSL-related errors, configure, and manage Data Loss Prevention (DLP) solutions
- Develop and enforce data security policies to detect and prevent unauthorized data transfers.
- Configure DLP rules, keyword detection, fingerprinting, and machine learning-based policies.
- Monitor and analyze DLP alerts, incidents, and logs for potential data breaches or policy violations.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

**Who You Are**

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

**Required Skills and Experience**:

- Experience in cybersecurity, SOC, or security engineering roles.
- Total experience of 10+ years.