Customer Service Associate

1 week ago

Mohali Punjab, India Walnut Medical Private Ltd. Full time

We are looking for a dynamic and results-driven **Customer Support Executive**to support the Operations Team.

**Position
- Customer Support Executive**

**Job Location
- Mohali (Punjab)**

**Job Type
- Full time**

**Qualifications & Experience**: Any Graduation with 1to 3 years of experience in Customer support profile.

Walnut Medical, already known for its expertise in medical device robotics and payment systems, is

aggressively expanding its presence in the automotive sector. The company has developed an advanced

automotive smart instrument cluster targeted at automobile OEMs. As part of its strategic growth, Walnut

Medical is transitioning into a multi-vertical technology product company, with a strong focus on scaling its

automotive electronics vertical.

**Role & responsibilities**

**Key Responsibilities**
- Handle and resolve customer complaints, issues, and questions efficiently and accurately.
- Provide accurate, valid, and complete information using the right tools and resources.
- Escalate complex queries to the appropriate departments and follow up as needed.
- Maintain customer records by updating account information in CRM tools.
- Work closely with internal teams (sales, technical, logistics) to ensure smooth customer experience.
- Meet or exceed customer service KPIs including response time, resolution time, and customer satisfaction.
- Identify customer pain points and suggest process improvements.

**Preferred Qualifications**:

- Excellent written and verbal communication skills
- Strong verbal and written communication skills.
- Proficiency with CRM software
- Ability to multi-task, prioritize, and manage time effectively.
- A positive attitude, patience, and empathy.
- Problem-solving skills and a proactive mindset.

**Skills Required**:

- Experience in [industry-specific knowledge - e.g., SaaS, e-commerce, etc.].
- Fluency in Hindi, English & Punjabi languages (optional based on company needs).
- Familiarity with help desk systems

**Work Conditions**:

- Office-based job
- Flexibility to work extended hours

**Benefits**:

- Competitive salary & Opportunities for skill development & training.
- Opportunities for growth and professional development.
- Friendly and collaborative work environment.

**How to Apply**:
**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹17,000.00 per month

**Benefits**:

- Life insurance

Schedule:

- Day shift
- Fixed shift

**Language**:

- English (preferred)
- Hindi (required)

Work Location: In person

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