Customer Service Representative

5 days ago


Mohali Punjab, India iConcept (Apple Authorised Reseller) Full time

**Job Title**: Customer Relationship Associate

**Location**: Mohali, Punjab

**Key Responsibilities**:

- Handle **lead conversion** through effective communication and persuasion.
- Conduct **cold calling** and manage timely **follow-ups** with potential customers.
- Convince customers to purchase from our store by providing the best product solutions.
- Develop in-depth **product knowledge** to guide customers effectively.
- Maintain and update customer records using **CRM software**.
- Ensure seamless customer experience from inquiry to after-sales support.

**Requirements**:

- 1-2 years of experience in customer service/sales, preferably in the retail sector.
- Fluency in **English, Hindi, and Punjabi** (mandatory).
- Strong interpersonal and persuasion skills.
- Knowledge of **CRM software** and basic computer proficiency.
- Goal-oriented with the ability to work under targets.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,504.93 - ₹20,000.00 per month

**Language**:

- English (preferred)

Work Location: In person



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