Sales Account Coordinator

3 days ago


Mumbai Maharashtra, India dsm-firmenich Full time

**Job Title: Sales Account Coordinator**

**Location**:Saphire House, Mumbai

**Purpose/Mission**:
Contribute to F&F Ingredients business growth, through account management and business development support to INDIA Sales team, and process digital transformation

**Key responsibilities**:

- Work hand-in-hand with your commercial counterparts to grow business in India and ensure customer satisfaction
- Coordinate business support activities with internal métiers (sampling, customer care,Planning, Productoin, T&D, regulatory, etc), building network to ensure good communication flow and smart processes
- Proactively suggest and optimize sales processes through digital
- Manage commercial data in SAP (MDM, CMIRs, prices and price conditions, product portfolio, etc), as well as contracts, price lists, regulatory documents etc.
- Take care of day to day client requests, while focusing on business added value services
- Be proactive in anticipating for future needs by maintaining a cross functional view
- Be active in business development: build direct customer relationships for smaller accounts, qualify commercial leads and follow-up on conversion through digital tools
- Analyze data, run reports and propose action plans

**We value**:

- Action Oriented, Customer Centricity, Teamwork, Learning mindset, Curiosity and adaptability
- Ability to develop and maintain good working relationship with clients (mainly remotely) and with all functions internally (customer care, planning, regulatory, legal, etc.)
- Organization and rigor; autonomy and proactivity with continuous improvement mindset and courage to be innovative
- Good understanding of the sales mission and personal business drive
- Commercial admin & project management experience
- In depth mastering of SAP (CMIR, MDM customer & material, sampling, pricing), CRM and computer literacy (excel, ppt)
- Fluency in English

**We offer**:

- To be part of a company shaping a strong legacy through breakthrough industrial innovations and technology
- To be in for an inspiring journey of learning and transformation
- High challenge and high reward Environment
- Opportunity to work for a company that cares about the environment and sets and achieves ambitious sustainability objectives
- Culture that values diversity where people are at the heart of the company
- A flexible working time model for an optimal working-life balance



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