Customer Care Agent
2 weeks ago
About Us:
Transcom is a dynamic and innovative organization dedicated to providing exceptional customer service. We are seeking a highly motivated and customer-oriented Customer Success Associate to join our team.
**Responsibilities**:
- Serve as the primary point of contact for customers, building strong relationships and ensuring their satisfaction.
- Provide timely and accurate information on products, services, and company policies.
- Resolve customer inquiries and issues efficiently and effectively.
- Identify opportunities for upselling and cross-selling to enhance customer value.
- Contribute to process improvement initiatives to optimize customer experience.
**Requirements**:
- Excellent communication skills in both English and Hindi
- Strong problem-solving and conflict resolution abilities
- Proven ability to build rapport and maintain positive customer relationships
- Minimum 1 year of experience in sales or customer service
Qualifications:
- Graduate from any field
- Versant 4 or 5 certified
Interview Process:
- HR Round
- Written Assessment
- Operations Round
- Client Round
**Benefits**:
- Competitive salary (25k CTC to 32k CTC)
- 24/7 rotational shift (Day shift for females till 8 pm, rotational for males)
- 6 days working
- Window shift: 8 to 10
**Location**:
PLOT NO, 76-A, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122016
We are looking for a dedicated and customer-focused individual to join our team and contribute to our continued success. If you are passionate about providing exceptional customer service, we encourage you to apply.
Pay: ₹25,000.00 - ₹32,000.00 per month
Schedule:
- Fixed shift
**Education**:
- Bachelor's (required)
**Experience**:
- Technical support: 1 year (required)
- sales: 1 year (preferred)
- Customer service: 1 year (required)
**Language**:
- Hindi (required)
- English (required)
Work Location: In person
**Speak with the employer**
+91 7668577574
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