Customer Support Agent

Promptly respond to incoming calls and resolve customer queries as per established procedures. - Develop daily objectives for the call center operations to meet service level agreements. - Maintain call logs, record responses, monitor abandoned calls, and track agent performance metrics. - Provide accurate information on products, services, procedures, and...

Promptly respond to incoming calls and resolve customer queries as per established procedures. - Develop daily objectives for the call center operations to meet service level agreements. - Maintain call logs, record responses, monitor abandoned calls, and track agent performance metrics. - Provide accurate information on products, services, procedures, and...

We are pleased to announce an incredibly exciting opportunity to join our Cargo Operations team in Cochin, Kerala, India as **Cargo Operations Agent**. This role ensures that QR Standards and Procedures are implemented in order to achieve overall goals, plans, and subordinate and support the staff in order to provide quality customer service and surpass...

As a Reservations Agent, you will be responsible for providing exceptional customer service and efficiently managing reservation inquiries, bookings, and cancellations. You will assist customers in planning and organizing their travel arrangements, ensuring accuracy and attention to detail. The role requires effective communication skills, both verbal and...

**Position : Executive - Customer Service and Sales Support** **Department : Marketing & Sales** **Reporting to : Manager - Sales** a) Generate sales leads b) Identify and assess customers’ needs c) Develop relationships and trust with customer accounts through open and interactive communication d) Provide accurate, valid and complete information to...

Promptly respond to incoming calls and resolve customer queries as per established procedures. - Develop daily objectives for the call center operations to meet service level agreements. - Maintain call logs, record responses, monitor abandoned calls, and track agent performance metrics. - Provide accurate information on products, services, procedures, and...

Promptly respond to incoming calls and resolve customer queries as per established procedures. - Develop daily objectives for the call center operations to meet service level agreements. - Maintain call logs, record responses, monitor abandoned calls, and track agent performance metrics. - Provide accurate information on products, services, procedures, and...

**Position : Executive - Customer Service and Sales Support** **Department : Marketing & Sales** **Reporting to : Manager - Sales** a) Generate sales leads b) Identify and assess customers’ needs c) Develop relationships and trust with customer accounts through open and interactive communication d) Provide accurate, valid and complete information to...

Responsibilities: - Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department. - Developing debt collection strategies and plans. - In-depth knowledge of the FDCPA and professional codes of conduct. - Contacting debtors by telephone to enact and negotiate debt recovery. - Preventing repeated payment delinquency by negotiating...

Job Description for Retention Communicating with customers and sales representatives. Analyzing customer behavior. Gathering information about customer complaints. Meeting with the sales team to propose customer retention solutions. Writing and presenting customer behavior reports. Building positive relationships with customers and business...