Customer Support Advisor

**The role: Customer Verification Advisor
**We are looking for Customer Verification Advisors to join our busy data-driven team based in Hyderabad, India. It is a swing-shift role, with morning, afternoon/evening and possible night shifts between Monday - Sunday and two days off. The team is involved in a variety of different tasks, ensuring the players’ experience is a positive one.

**Are you our next star player?**

You’ll be our Group ambassador, helping our customers with any questions they may have. We’ll provide you with everything you need. Starting with a comprehensive training course, specifically tailored to aid you in your new job and enabling you to work further with our knowledge base, promotional materials and ever-evolving environment, so that you can focus on keeping our customers happy and constantly improve their end-user experience.

**Why we need you?**

We are expanding our Customer Support team and therefore we are looking for more people to join us. This is needed because we are the largest online gaming, poker and sports betting company in the world and therefore, we are constantly acquiring new players and expanding our presence in regulated markets all over the world.

**Some of your responsibilities**:

- You will validate and verify various player related documentation to follow the Group’s licensing requirements in various locations;
- You will be on top of your game, when having to inform players of any upcoming promotions, regulation changes and requirements;
- Always providing fast, accurate, thorough and friendly responses;
- You will stay fully up-to-date with all of the PokerStars Guidelines, Policies and Procedures and will be up to the task of completing any other duties associated with assisting our players as requested by management;
- It is a busy team, so you’ll enjoy a fast-paced environment working to agreed targets, as we strive to grow our brands and develop our services;
- You will be willing to know the business in depth by being involved in projects and task groups;
**Who we’re looking for**

Your experience:
While previous experience in a Customer facing role is not a requirement, any relevant experience or interest in customer support, KYC, online gaming, or online payment processing would be considered as an advantage.

Your skills:

- You need to have the ability to demonstrate excellent verbal and written communication skills in English;
- Customer - obsessed;
- Possessing the ability to multitask, think quickly on your feet, so that you can make solid decisions;
- Being Tech-savvy and efficient with different communication and office software tools;
Your behaviour:
Highly
- motivated with great attention to detail and able to evaluate customer demands.

**What’s in it for you?**

We offer a competitive discretionary annual performance bonus.
**Your package will include**:

- Cash allowance for health and dental care;
- Personal interest allowance to let you learn something new or pursue a hobby;
- 34, 000 INR as congratulations if you have a baby whilst you work for us;
- In-house training and development to develop your skills, progressing your career;
- Contribution for lunch expenses;
- Transportation coverage (cab facility);

**What happens next?**
***
If you’re what we’re looking for, next up would be a phone interview and after that an online test. And if that goes well, we’ll meet you for a Zoom interview.

**The Group**

PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.

We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.