Customer Support Advisor

3 days ago

Hyderabad, India Ivy comptech Full time

About The Role

Role Purpose:

To provide the best possible reactive and proactive customer support using the 'Sales through Service' ethos for the Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple contact channels.

Key responsibilities

Provide award winning standard service across all contact channels as required through all communication channels (voice and non-voice) whilst maintaining service levels and efficiencies. Improve and optimize customer value through maximising customer conversion and retention opportunities utilising company marketing initiatives and the 'Sales through Service' mentality Be able to respond across all products, but become an expert in at least one area Ensure familiarity with all marketing initiatives and up-to-date customer support functions and processes Maintain open and transparent communication within the team Proactively escalate any issues that would affect the customer experience Provide first time resolution to customer contacts, taking into account the commercial value of each contact. Escalate customer complex enquires to the Senior Customer Advisor and relay outcomes of investigations to customers. Maintain a Quality & Assurance score that meets and exceeds department KPI for each period outlined in the annual objectives. Perform any other duties as assigned and required. Qualifications and Educational Requirements Must possess a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor's Degree, any field. Specialist Skills and Experience Required Contact Centre and Customer Service Experience - an advantage Fluent in English - written and spoken to an excellent standard - a must A great attitude and desire to help our customers Reliable with a strong work ethic A flexible approach to work schedules and shift patterns Able to react to company needs A proactive and 'can do' approach Confidence to interact with customers through a variety of communication methods including voice, email and live chat with the ability to multi-task Can work independently and within a team Quality of service and going the extra mile is at the heart of your service approach Additional Information Not Specified

  • ▷ [15h Left] Non Voice Process Jobs Opening in Customer Support at Gachibowli, HyderabadLess

    2 weeks ago

    Hyderabad, India Customer Support Full time

     Adaptable and motivated fresher with knowledge in customer support, process associate roles, data analysis, and non-IT services. Skilled in Microsoft 365, Excel, Power BI, SQL, Al tools, and creative software, with strong abilities in communication, problem-solving, and teamwork. Eager to begin career in roles such as Process Associate, Customer Support...

  • Customer Support Advisor

    2 days ago

    Hyderabad, Telangana, India Flutter Entertainment Full time

    **The Role: Customer Support Advisor** Want to be part of a market-leading Customer Support Team in Hyderabad, India? If this sounds like you, then we have the perfect opportunity for you. As a Customer Support Advisor, you'll get the opportunity to work with a dynamic and forward-thinking team, supported by managers that will help your career growth. - A...

  • Customer Support Advisor

    2 weeks ago

    Hyderabad, India PokerStars Full time

    **The role: Customer Verification Advisor **We are looking for Customer Verification Advisors to join our busy data-driven team based in Hyderabad, India. It is a swing-shift role, with morning, afternoon/evening and possible night shifts between Monday - Sunday and two days off. The team is involved in a variety of different tasks, ensuring the players’...

  • Member Support Advisor, Operations

    4 weeks ago

    Hyderabad, Telangana, India CIEL HR Full time

    POSITION PROFILE Organization Procure Analytics Position Member Support Advisor Operations Location Hyderabad India Company Overview At Procure Analytics PA we are passionate about driving continuous value by utilizing cutting-edge technology and implementing customized solutions in various categories to service our 1 000 member companies ...

  • Customer Support Advisor

    7 days ago

    Hyderabad, Telangana, India Flutter Entertainment Full time

    **ABOUT FLUTTER ENTERTAINMENT**: Flutter Entertainment is the **world’s largest sports betting and iGaming operator**with **13.9 million**average monthly players worldwide and an annual revenue of **$14Bn**in 2024. We have a **portfolio of iconic brands,**including Paddy Power, Betfair, FanDuel, PokerStars, Junglee Games and Sportsbet. Flutter...

  • Customer Support Advisor

    3 days ago

    Hyderabad, Telangana, India Square Business Services Pvt Ltd Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Opening: Customer Support Executive (Voice Process)Company: Square Business Services Pvt. Ltd.Location: White House Building, Block 3, 6th Floor, Begumpet.Job Type: Full-Time work from OfficeExperience: Freshers Experienced Candidates WelcomeIndustry: BPO / Customer ServiceAbout The RoleSquare Business Services Pvt. Ltd. is looking for dedicated and...

  • Customer Sales Advisor

    1 week ago

    Shamshabad, Hyderabad, Telangana, India CJ konsultants Full time

    Position: Customer Sales Advisor Location: Shamshabad **Salary**: 20-30k - Should do sales and meet and greet customers - Should be from event sales background Pay: ₹20,000.00 - ₹30,000.00 per month Work Location: In person

  • Customer Sales Advisor

    1 week ago

    Shamshabad, Hyderabad, Telangana, India CJ konsultants Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Position: Customer Sales AdvisorLocation: ShamshabadSalary: 20-30k- Should do sales and meet and greet customers- Should be from event sales backgroundJob Type: Full-timePay: ₹20, ₹30,000.00 per monthWork Location: In person

  • Customer Advisor

    1 week ago

    Kondapur, Hyderabad, Telangana, India Raam Group Full time

    MG Motor Automobiles Service Or Sales Hiring Advisor Please Contact Weekly Holiday Pay: ₹18,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Morning shift - Weekend availability Supplemental Pay: - Overtime pay Work Location: In person **Speak with the employer** +91 8121021175

  • Service Advisor

    2 weeks ago

    Hyderabad, India GO Mechanic Full time

    **Go Mechanic is Hiring Service Advisor** **Designation: Service Advisor** **Experience: 0-5 years** **Location: Hyderabad** **Salary: 19K-22K + incentives** **Role & Responsibility** - Schedule and arrange appointment with the customers/clients. - Receive and create job orders. - Coordinate between the customers & garage. - keep check on quality and...