Customer Support Advisor
23 hours ago
About The Role Role Purpose: To provide the best possible reactive and proactive customer support using the ‘Sales through Service’ ethos for the Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple contact channels. Key responsibilities Provide award winning standard service across all contact channels as required through all communication channels (voice and non-voice) whilst maintaining service levels and efficiencies. Improve and optimize customer value through maximising customer conversion and retention opportunities utilising company marketing initiatives and the ‘Sales through Service’ mentality Be able to respond across all products, but become an expert in at least one area Ensure familiarity with all marketing initiatives and up-to-date customer support functions and processes Maintain open and transparent communication within the team Proactively escalate any issues that would affect the customer experience Provide first time resolution to customer contacts, taking into account the commercial value of each contact. Escalate customer complex enquires to the Senior Customer Advisor and relay outcomes of investigations to customers. Maintain a Quality & Assurance score that meets and exceeds department KPI for each period outlined in the annual objectives. Perform any other duties as assigned and required. Qualifications and Educational Requirements Must possess a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor’s Degree, any field. Specialist Skills and Experience Required Contact Centre and Customer Service Experience – an advantage Fluent in English – written and spoken to an excellent standard – a must A great attitude and desire to help our customers Reliable with a strong work ethic A flexible approach to work schedules and shift patterns Able to react to company needs A proactive and ‘can do’ approach Confidence to interact with customers through a variety of communication methods including voice, email and live chat with the ability to multi-task Can work independently and within a team Quality of service and going the extra mile is at the heart of your service approach Additional Information Not Specified
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Customer Support Specialist
1 week ago
Hyderabad, India Customer Support Full time1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...
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Customer Support Specialist
1 week ago
Hyderabad, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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Customer Support Specialist
7 days ago
hyderabad, India Customer Support Full time1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...
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Customer Support Specialist
7 days ago
Hyderabad, India Customer Support Full time1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...
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Customer Support Specialist
7 days ago
Hyderabad, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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Customer Support Advisor
2 days ago
Hyderabad, Telangana, India Flutter Entertainment Full time ₹ 8,00,000 - ₹ 12,00,000 per yearCustomer Support AdvisorABOUT FLUTTER ENTERTAINMENT:Flutter Entertainment is the world's largest sports betting and iGaming operator with 13.9 million average monthly players worldwide and an annual revenue of $14Bn in 2024. We have a portfolio of iconic brands, including Paddy Power, Betfair, FanDuel, PokerStars, Junglee Games and Sportsbet.Flutter...
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Customer Support Advisor
2 days ago
Hyderabad, Telangana, India Ivy CompTech Full time**Role Purpose**: To provide the best possible reactive and proactive customer support using the ‘Sales through Service’ ethos for the Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple contact channels. **Key responsibilities** - Provide award winning standard service across all contact channels as required through...
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Customer Support Advisor
2 days ago
Hyderabad, Telangana, India Flutter Entertainment Full time ₹ 40,00,000 - ₹ 80,00,000 per yearAbout Flutter EntertainmentFlutter Entertainment is theworld's largest sports betting and iGaming operatorwith13.9 millionaverage monthly players worldwide and an annual revenue of$14Bnin 2024. We have aportfolio of iconic brands,including Paddy Power, Betfair, FanDuel, PokerStars, Junglee Games and Sportsbet.Flutter Entertainment is listed on both theNew...
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Customer Support Team Manager
23 hours ago
Hyderabad, India Ivy comptech Full timeAbout The Role Role Purpose: To lead, coach and performance manage a team of Customer Support Advisors and Senior Customer Support Advisors. To plan and monitor the day to day performance of the customer support operation for the Interactive and Retail business including proactive and reactive responses. Key Responsibilities Overall accountability and...
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Specialist - International Voice Process
1 week ago
Hyderabad, Telangana, India Customer Support Full time ₹ 3,60,000 per yearJob Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 200Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level EnglishCompensation & LogisticsBudget: Max...
