Customer Service Executive

2 days ago

Navi Mumbai, India Sasa international Full time

Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Job Types**: Full-time, Fresher, Regular / Permanent

**Salary**: ₹12,000.00 - ₹22,000.00 per month

**Benefits**:

- Flexible schedule
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Navi Mumbai, Maharashtra - 400410, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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