Avp Operations Planning 1 1

Analyze operational procedures & processes and suggest improvement opportunities. The responsibility involves thorough understanding of bank’s policies, procedures, internal controls framework and staff level authorities.
- Work closely with Operations and Technology teams to understand / evaluate / coordinate / support the requirements related to system enhancement / changes. Incumbent. The job requires understanding of operation of bank’s core banking systems and various technology platforms.
- Liaison with departments (mainly Operations) and coordinate Process Improvement projects to improve quality of operations. Identify / Report / Share operational issues and come up with preventive measures / good practices. Requires understanding of quality management tools and techniques.
- Proactively analyze and assess impact of new regulatory guidelines on operations and work / coordinate with relevant departments to implement consequent changes.
- Centrally Coordinate/ Handle audit related preparation, follow up items with relevant departments including RBI Audit, Internal audit or any other audits.
- Monitoring and tracking of audit documents/data submissions, management response drafts, and compliance/closure of observations raised by audit etc. within due dates.
- Drafting and publishing Standard Operating procedures / Procedure Manuals, tracking, and disseminating revisions in Policy, procedure manuals time to time.
- Analyze deviations / exceptions on the laid down policies and procedures and arranging for approval from concerned governance teams.
- Centrally coordinate annual review of procedures and exceptions and ensure completion of the activity within prescribed timelines.
- Disseminate updates on procedures and conduct briefing / training sessions from time to time.
- Conducting periodic process analysis / reviews in-order to check & augment process maturity and efficiency.
- Identify re-engineering opportunities as an outcome of process reviews, conduct cost-benefit analysis of projects for selection and prioritization.
- Support Business Process Re-engineering (BPR) projects and KAIZEN activities for continuous improvement. As Project Coordinator, handle project schedule, project deliverables and project timelines.
- Drive strategic initiatives & facilitate other projects initiated within units, monitor, and provide extended support on the pilot / go-live implementations of new projects
- Analyse and evaluate the requirements related to system change / enhancement requests from units and coordinate / guide relevant departments to set priorities.
- Maintaining repository of the projects logged with the development team and tracking the same.
- Publishing timely status on projects / initiatives to management members.

**Knowledge, Skills, Experience and Qualifications**
- Basic knowledge of banking regulations, banking products & services, banking operations & related procedures, Working knowledge of Quality Management tools and techniques, Fair degree of understanding of organizational aspects like Governance, Risk Management, Internal Controls, Operational Efficiency, Procedural / Process Review, Process Re-engineering / Improvements, Project Management, Audit Coordination, etc.
- Ability to think logically and constructively, Ability to communicate freely, effectively, and efficiently at all levels, Good analytical, conceptual and communication / language (writing) skills, Proactive and Inquisitive approach, Team player with hands-on skills of MS Office suite; especially MS Excel and MS PowerPoint.
- Minimum 12 years of experience in Operations / Quality Management / Process Management / Project Management or similar function; preferably with a Bank or Financial Institution.
- Graduate (B.Com / BBA / BMS / others), Post Graduate (PGDM / MBA) in Finance / Operations / General management / other specialization.

**Special Skills Required**
- Exposure of coordinating / handling / managing Operations & Technology projects.
- Drafting of Process Manuals, Technology Change requests, BRD, etc.
- Knowledge of Quality Management tools and techniques.
- Innovative; Ability to think out of the box.

**Certifications**:

- Certification in Six Sigma / Lean / Kaizen / etc. (not mandatory but preferred)
- Certification in Project Management (not mandatory but preferred)
- Certification in Risk Management (not mandatory but preferred)