Guest Relationship Executive

6 days ago

Navi Mumbai Maharashtra, India VnU Consulting Services Full time

**Maintain cordial relations with customers, welcoming clients in a friendly & professional way as** **they walk-in & exit the sales office.**:

- **Filling in the walk-ins forms of clients and ensuring all details of guests are taken on the guest information form.**:

- **Assigning a sales manager as approved by the site head.**:

- **Handling booked clients and concerns in a efficient and timely manner. Ensure clients are** attended on time.
- **Assist the sales team with all required documents and providing any support required.**:

- **Maintain database and MIS.**:

- **Maintain the marketing collaterals and all support documents at site.**:

- **Regular after-sales follow-up, and handle customer grievances, complaints and claims.**:

- **Handling guest complaints and concerns in an efficient and timely manner.**:

- **Coordination with housekeeping and pantry and to ensure that proper hospitality services are given to the clients/visitors.**:

- **Maintain the basic hygiene system at site and responsible to upkeep of the sales office for better** **customer experience and to ensure that the sitting arrangement in overall office premises i.e.meeting room, conference room etc. are maintained in proper order.**:

- **Coordinating and multitasking job duties in a busy environment.**

**Desired Profile: -**
- **Has at least one year experience in guest relations or customer relations.**:

- **Has excellent communication skills, both verbal and written.**:

- **Has excellent coordination and organizing skills.**

Pay: ₹300,000.00 - ₹360,000.00 per year

Schedule:

- Day shift

Application Question(s):

- Your Current CTC?
- Your Expected CTC?
- Your Notice period?

**Experience**:

- total work: 1 year (preferred)
- Guest relations: 1 year (preferred)
- coordinating with housekeeping & pantry: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9137587767

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