Back Office Executive

2 weeks ago

Rajkot Gujarat, India Techfirst Technologies Full time

Experience : 1-2 Years in IT filed.

Open Position : 1

Location : Rajkot
Job Overview:
As a Back Office Executive specializing in Client Communication and Software Marketing for our IT company, you will play a pivotal role in maintaining seamless communication with clients and promoting our software solutions. Your primary responsibilities will include coordinating with clients, understanding their requirements, and effectively marketing our software products. This role requires strong communication skills, attention to detail, and a passion for promoting innovative IT solutions.

Key Responsibilities:
1.Client Communication:
Act as a primary point of contact for clients, addressing their queries, concerns, and requests.

Develop and maintain positive relationships with clients to ensure satisfaction and loyalty.

2.Software Marketing:
Devise and implement marketing strategies to promote our software products to existing and potential clients.

Create compelling marketing materials, including presentations, brochures, and product documentation.

Collaborate with the marketing team to execute digital marketing campaigns aimed at increasing software sales.

3.Requirements Analysis:
Work closely with clients to gather and analyze their software requirements.

Collaborate with the development team to ensure that client needs are accurately conveyed and met through software solutions.

4.Documentation and Reporting:
Maintain detailed records of client interactions, transactions, and communications.

Generate reports on client feedback, software sales, and marketing activities to provide insights for future strategies.

5.Product Knowledge:
Develop a deep understanding of our software products and stay updated on industry trends.

Conduct product demonstrations to clients, showcasing features and benefits.

6.Personal Attributes:
Strong organizational and multitasking abilities.

Attention to detail and commitment to delivering high-quality work.

Proactive and self-motivated with the ability to work independently.

Ability to adapt to a fast-paced and dynamic work environment.

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

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