Client Support Center Representative

1 day ago

Hyderabad Telangana, India AMF Synergy Vision Full time

**Client Support Center Representative**

Location: Hyderabad
| Rotational Shifts (including nights, weekends, and holidays)

We are seeking passionate, service-oriented professionals to join our Client Support team. This role requires excellent communication skills, technical troubleshooting ability, and a strong commitment to providing a seamless customer experience.

**Key Responsibilities**
- Understand client business processes and educate them where required.
- Respond effectively with mínimal scripting, ensuring a **professional and personalized client experience**.
- Collaborate with non-technical clients to resolve technical issues, offering clear explanations and guidance.
- Escalate complex issues to Level 2/3 support teams with **comprehensive documentation**.
- Maintain accurate **online records** of troubleshooting, resolution, and escalation activities.
- Adhere to defined schedules, processes, procedures, and **customer service standards**.

**Qualifications & Skills**
- Exceptional verbal and written communication in **English** - articulate, professional, and empathetic.
- Strong **problem-solving and call management** skills, with the ability to take ownership of client interactions.
- Service-oriented mindset with the ability to create a **positive customer experience**, regardless of outcome.
- Attention to detail with the ability to **identify root causes, resolve issues, and prevent recurrence**.
- Flexible and adaptable - must be available to work **rotational shifts** (nights, weekends, holidays).

Pay: ₹20,000.00 - ₹32,696.31 per month

**Benefits**:

- Provident Fund

Application Question(s):

- Are you able to troubleshoot technical issues and explain solutions to non-technical clients?

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

**Location**:

- Hyderabad, Telangana (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Work Location: In person

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