Network Operations Center

About Inspire Brands Hyderabad Support Center Inspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies The company s technology hub Inspire Brands Hyderabad Support Center India will lead technology innovation and product development for the organization and its portfolio of distinct brands The Inspire Brands Hyderabad Support Center will focus on developing new capabilities in data science data analytics eCommerce automation cloud computing and information security to accelerate the company s business strategy Inspire Brands Hyderabad Support Center will also host an innovation lab and collaborate with start-ups to develop solutions for productivity optimization workforce management loyalty management payments systems and more Technical Develop and monitor various monitoring dashboards to detect problems related to application infrastructure and potential security incidents Provide primary operational support for multiple large distributed software applications Employ deep troubleshooting skills to improve the availability performance and security to ensure services are designed with 24 7 availability and operational readiness and rigor Perform in depth postmortem on production incidents to assess effective business impact and for Engineering to learn from these Create dashboards and alerts for Monitoring the platform define key metrics and service level indicators and ensure relevant metric data is collected to create actionable alerts for the responsible Teams Willing to participate in the 24 7 on call rotation Automate toil by building software and automation for seamless application deployment and third-party tool integration Analyzing the major incidents and working towards a permanent fix in collaboration with other teams Establish and publish regular KPIs metrics useful for measuring performance SLA stability and customer satisfaction Ability to Perform integrations between the components and monitoring tools Leading the efforts of Hypercare events internally from NOC Team Responsible for Incident logging accurately tracks and documents all incidents Provide recommendations and feedback in the process review sessions KNOWLEDGE SKILLS AND ABILITIES Education 4-yeardegree in computer science Information Technology or related field Experience Minium 5 years of experience as a production support role supporting large scale SAAS Production B2C or B2B Cloud Platforms Hands-on problem-solving and troubleshooting Knowledge and skills general and technical Minimum 5 years of experience as a production support role supporting large scale SAAS Production B2C or B2B Cloud Platforms Good understanding on applications developed using Java TypeScript python Hands on Azure Cloud experience particularly with AKS API management Service Bus Azure Functions Proficiency in monitoring APM and profiling tools Splunk Prometheus Grafana Working experience with containers Kubernetes and Helm Functional knowledge of Cloud Network Firewalls Ingress and Egress controllers Service Mesh and Good understanding of Argo CD GitLab CICD Terraform Infrastructure as Code Strong communication skills and ability to explain technical concepts clearly A willingness to dive into understanding debugging and improving any layer of the stack Technical Skills Cloud Provider Azure Core Services Elastic pool SQL Application Gateway API Management APIM Key Vaults AKS Azure Kubernetes Service VMSS Virtual Machine Scale Sets VM Storage accounts Messaging and Events EventHub Event Grid Azure Service Bus Namespaces Queues Topics Containerization and Orchestration Kubernetes K8s For container orchestration Docker For containerization Monitoring and Observability O11Y New Relic Splunk AWS Cloud Watch Good to have certifications Not Mandatory AZ-900 Microsoft Certified Azure Fundamentals AZ-104 Microsoft Certified Azure Administrator Associate Equal Employment Opportunity Policy It is the policy of Inspire Brands Inc IRB or the Company to treat all employees and applicants for employment fairly and to provide equal employment opportunities without regard to race color sex religion national original or ancestry ethnicity sexual orientation gender identity age disability genetic information citizenship military service or veteran status marital status or any other characteristic protected under applicable federal state or local law This policy applies to all employment practices including recruiting hiring placement pay promotions transfers training leaves of absence and termination Inspire Brands Inc expressly prohibits any form of unlawful employment harassment based on race color sex religion national original or ancestry ethnicity sexual orientation gender identity age disability genetic information citizenship military service or veteran status marital status or any other characteristic protected under applicable federal state or local law Improper interference with the ability of IRBs employees to perform their expected job duties will not be tolerated