 
						Data Center Operations
1 week ago
- Hardware Knowledge: 
- Understanding of servers, networking equipment, and storage devices. 
- Networking: 
- Familiarity with network protocols (TCP/IP, DNS, DHCP). 
- Basic understanding of firewalls, routers, and switches. 
- Operating Systems: 
- Proficiency with various operating systems, particularly Linux and Windows Server. 
- Basic scripting skills (e.g., Bash, PowerShell). 
- Data Center Infrastructure Management (DCIM): 
- Knowledge of DCIM tools for monitoring and managing data center resources. 
- L1 infrastructure Monitoring through OpenText OBM, Sitescope, Orion SolarWinds etc. 
- Cloud Infrastructure Support: 
- Providing Level 1 support, handling the initial point of contact for end-users seeking technical assistance. 
- Escalate complex issues to higher level support or specialized teams as necessary.
- Monitor cloud environments and services for availability, performance, and security.
- Knowledge of JIRA and Confluence.
- Basic knowledge on GitHub 
- Security: 
- Awareness of physical and network security practices. 
- Understanding of access control systems and security protocols. 
- Batch Monitoring and Reporting: 
- Knowledge on TWS/DWC Batch Monitoring. 
- Basic Knowledge on MFT Operations and scheduled reporting. 
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