Client Support Center Representative

4 weeks ago

Hyderabad, India AMF Synergy Vision Full time

Client Support Center Representative

Location: Hyderabad
Job Type: Full-time | Rotational Shifts (including nights, weekends, and holidays)

We are seeking passionate, service-oriented professionals to join our Client Support team. This role requires excellent communication skills, technical troubleshooting ability, and a strong commitment to providing a seamless customer experience.

Key Responsibilities

  • Provide technical troubleshooting and problem resolution via phone, email, and online support.
  • Understand client business processes and educate them where required.
  • Follow a structured knowledge base while applying critical thinking and independent problem-solving skills.
  • Respond effectively with minimal scripting, ensuring a professional and personalized client experience.
  • Collaborate with non-technical clients to resolve technical issues, offering clear explanations and guidance.
  • Escalate complex issues to Level 2/3 support teams with comprehensive documentation.
  • Maintain accurate online records of troubleshooting, resolution, and escalation activities.
  • Adhere to defined schedules, processes, procedures, and customer service standards.

Qualifications & Skills

  • Exceptional verbal and written communication in English – articulate, professional, and empathetic.
  • Strong problem-solving and call management skills, with the ability to take ownership of client interactions.
  • Demonstrated ability to use knowledge bases, tools, and applications for efficient troubleshooting.
  • Service-oriented mindset with the ability to create a positive customer experience, regardless of outcome.
  • Attention to detail with the ability to identify root causes, resolve issues, and prevent recurrence.
  • Flexible and adaptable – must be available to work rotational shifts (nights, weekends, holidays).

Job Type: Full-time

Pay: ₹20, ₹32,696.31 per month

Benefits:

  • Provident Fund

Application Question(s):

  • Are you able to troubleshoot technical issues and explain solutions to non-technical clients?

Experience:

  • Customer service: 1 year (Required)

Language:

  • English (Required)

Location:

  • Hyderabad, Telangana (Required)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)
  • Overnight Shift (Required)

Work Location: In person

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