Business Operations Support

3 days ago


Thiruvananthapuram, India FoundingMinds Software Full time

**About FoundingMinds**

Founding Minds is a group of passionate entrepreneurs and technologists with a clear vision, commitment, experience and capital to help bootstrap ideas to launch and to transform established companies and divisions with the adoption of latest technologies.

**General**:
Internal support position for client projects, problems, tasks, and testing. Will interact with business analysts, developers, and client relationship managers.

**Requirements**:

- 1-3 years of experience using standard business software, including Outlook, MS Office, etc.
- Must be familiar with Microsoft Windows operating systems
- Familiar with basic networking concepts
- Able to follow detailed written and verbal instructions
- Possess good judgment and make sound decisions
- Excellent communication skills
- Ready to work in the US shift

**Duties**:

- Monitors system and alerts, as well as host components of the network to ensure all are fully functioning as expected
- Initiates corrective action or carries out instructions to resolve system problems
- Responds appropriately to system Alerts or highlighted console messages
- Identifies and escalates problems involving disk allocation, device assignments, job streams, resource contention, and other components of production processing
- Creates incident tickets to track, assign, escalate, and manage all incidents.
- Assists in resolving technical computer operations hardware problems
- Follows documented operations procedures
- Initial and periodic training to learn the proper procedures
- Sends and receives electronic file transmissions in accordance with client requirements in a timely and accurate manner
- Document work and follow all standard practices related to releases, security, and change control

**Note**: Duties and requirements may change based on the operational functions.

FULL-TIME

(TRIVANDRUM
- KOCHI

)

1-3 YEARS EXPERIENCE


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