Project Coordinator

Overview:
**_ WELCOME TO SITA_**

**Ready to redefine air travel? The journey starts here, with you at SITA.**

**_
ABOUT THE ROLE & TEAM:_**
- This position offers an opportunity to work in a fast-paced environment with colleagues and customers located worldwide. You are driven by details and results, enjoy coordinating and facilitating a multitude of tasks, and working with others of diverse backgrounds. Coordinating activities are key factors in contributing to project success.
- That position is part of SITA IS but will require to be a strong interface between the Business and IS teams. The projects can be associated to a new product launch, a product evolution, but also internal transformation or digitalization initiatives or even replacement of IS tools.

**_
WHAT YOU WILL DO:_**
- The IS PMO & Practices Project Coordinator interfaces with several SITA entities to identify, gather and assess the change requests that are needed to improve end-users experience and increase Quote to Bill and Operate processes/tools efficiency & productivity.
- The role consists in performing Process & Tools Impacts assessment for Product creation/evolution/maintenance or for any of key transformational projects where SITA IS needs to be involved.
- The IS scope is covering the full SELL DELIVER OPERATE tool suite of a product.
- The project Coordinator will Understand the IS organization as well as other SITA organizations.
- Understand SITA IT Landscape
- Work with the business in providing functional requirements to be handed over to the tool business analysts.
- Ensure integration, business continuity and consistency of the various developments.
- Contribute to the planning and execution of the UAT.
- Manage deployment and secure adoption and end-user support.
- Design, document, test High level process, procedures, working instructions and guidelines for any tool or organization changes.
- Perform ad hoc training session on Process and Tools evolution from new products, or key transformational projects involved. Support the end users and their departments in meeting their objectives through performance of tools and processes.
- Contribute to define the tools and standards to measure the efficiency of the processes as well as the global performance of the organisation.

**This role offers a range of responsibilities and coordination responsibilities**:

- Project Coordination - Support the Project Manager in tracking activities and deliverables to completion. Submit and coordinate change requests. Perform all follow up work needed to ensure all changes are completed as planned.
- Project administration - Your ability to write clearly and simply are key skills to documenting project activities. Documentation can range from creating and distributing meeting agenda items and meeting minutes, generating resource utilization reports, providing risks and issues reports to issuing status reports to stakeholders. Other reports you will generate include monthly portfolio, program or project performance reports to lessons learned. Accuracy is the key to all documentation generated.
- Project research - Conduct research on various topics and issues that support assigned project work. Research can include analysing and reviewing past project documentation, collecting and consolidating Customer Satisfaction Survey results, and/or researching improvement activities that can have a positive effect on project work assigned.

**The Person will work in partnership with**:

- GEO (SITA has 4 Geography / Regions) teams of Project Managers, Solution Designer, Commercial Management, Customer Service Managers, Contract Managers.
- Central Ordering and Delivery, Sita Global Services and SITA Operations, 3rd party IS Partners.

Qualifications:

- Business or Administrative degree or equivalent experience
- Formal project management training
- Minimum of 4 years’ experience as a PM leading Systems Integration project or managing Telecommunications infrastructure projects
- Experience in ATI industry.
- You have experience in project management and have assisted project managers on one or more projects.
- You have experience with IT solutions or airline industry solutions provider.
- Knowledge and skills
- You have a good understanding of project management methodologies and the project life cycle.
- You can demonstrate attention to detail, good writing ability and solid oration and follow up skills.
- You have already contributed to Functional and IT specifications, ideally on an new product integration.
- You have experience of managing stakeholders.
- You have some knowledge of core business processes of an IT/Telecom company (Sales, Design and quote, deliver, Service Request, incident management
- You take the initiative.
- You demonstrate leadership, including in a remote mode.
- You are focused.
- Can head meetings.
- You show Analytical, Interpersonal and strong communication skills.
- You are experienced with Virtual and Remote Teams