International Voice Process

3 days ago

Bengaluru, India IntouchCX Full time

**About IntouchCX**

IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands.

**About the Job**

We are looking for a self-motivated individual with excellent customer service skills to join our team. Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers.

This role is currently offered as WFO

**As a Customer Service Associate - Voice, You Will**
- Have daily interactions with customers and handle all issues from end to end via call.
- Go the extra mile to engage customers in solving issues and ensure satisfaction.
- Quickly and effectively build rapport with customers, diagnose and resolve issues
- Provide white glove service and have the ability to provide an overall excellent customer experience.
- Managing customer expectations regarding estimated response times

**As a Customer Service Associate - Voice, You Have**
- A post-secondary degree in any major
- 6 months - 4 years of customer service experience
- Fluency in spoken English
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
- The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
- Excellent communication skills and high emotional intelligence
- Excellent problem solving and customer service skills
- Strong analytical & Interpersonal skills
- The ability to be a self-starter, a sense of urgency, and the ability to remain calm under pressure
- A flexible schedule - Must be okay to work nights

**Benefits of working as a Customer Service Associate - Voice**:

- An attractive compensation package with performance-based incentives
- Incredible learning and growth opportunities
- Outstanding rewards and recognition program & employee engagement activities
- Free Food and Transport while working on-site
- Medical Insurance

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹200,000.00 - ₹400,000.00 per year

**Benefits**:

- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Electronic city Phase 1,, Bengaluru - 560100, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 7899915388
- Health insurance

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