Customer Support Executive

3 days ago

Vaishali Nagar Jaipur Rajasthan, India BAISE GABA Full time

**Job Summary**:
**Key Responsibilities**:

- **Customer Interaction**:

- **Provide Assistance**: Assist customers with product information, order status, sizing, and other related queries.
- **Order Management**:

- **Process Orders**: Handle order processing, including order entry, tracking, and updating customers on the status of their purchases.
- **Manage Returns/Exchanges**: Facilitate the return and exchange process, ensuring customer satisfaction and adherence to company policies.
- **Issue Resolution**:

- **Resolve Problems**: Address and resolve customer complaints or issues efficiently and effectively.
- **Escalate Issues**: Escalate complex or unresolved issues to the appropriate department or manager.
- **Product Knowledge**:

- **Stay Informed**: Maintain up-to-date knowledge of the clothing brand’s products, promotions, and policies.
- **Advise Customers**: Provide recommendations and information about products to help customers make informed purchasing decisions.
- **Customer Experience**:

- **Enhance Satisfaction**: Ensure a high level of customer satisfaction by delivering personalized and attentive service.
- **Gather Feedback**: Collect and report customer feedback to help improve products and services.
- **Documentation and Reporting**:

- **Record Keeping**: Accurately document customer interactions and transactions in the company’s CRM system.
- **Generate Reports**: Provide feedback and reports on customer issues and trends to management.

**Required Skills and Qualifications**:

- **Education**: High school diploma or equivalent. A degree in Business, Communications, or a related field is a plus.
- **Experience**: Previous experience in customer service or support, preferably in a retail or e-commerce environment.
- **Communication Skills**: Excellent verbal and written communication skills, with the ability to interact effectively with customers and team members.
- **Problem-Solving**: Strong problem-solving abilities to handle and resolve customer issues effectively.
- **Organizational Skills**: Good organizational skills with the ability to manage multiple tasks and prioritize workload.
- **Technical Proficiency**: Familiarity with CRM software, e-commerce platforms, and Microsoft Office Suite.

**Desired Attributes**:

- **Customer-Focused**: A genuine interest in providing outstanding customer service and enhancing the customer experience.
- **Fashion Knowledge**: A passion for fashion and an understanding of current clothing trends.
- **Empathy**: Ability to empathize with customers and address their needs with patience and professionalism.
- **Attention to Detail**: High level of accuracy in handling orders, returns, and customer information.

**Benefits**:

- Provident Fund
- Work from home

Supplemental Pay:

- Commission pay

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Expected Start Date: 01/09/2024

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