Customer Service Representative

4 days ago

Mira Road Mumbai Maharashtra, India The pathfinder Full time

**Key Responsibilities**:

- Provide accurate information about products and services, resolving customer issues in a timely manner.
- Assist customers with order placement, product returns, and troubleshooting.
- Maintain a high level of professionalism and empathy in all interactions.
- Document and update customer records based on interactions.
- Collaborate with other departments to resolve complex issues.
- Identify opportunities to improve customer service processes and suggest improvements.
- Stay updated on product knowledge and company policies.

**Qualifications**:

- High school diploma or equivalent; college degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Proficient in using customer service software, CRMs, and Microsoft Office Suite.
- Ability to handle high-stress situations calmly and effectively.
- Flexibility to work in different shifts, including weekends and holidays.

**Preferred Qualifications**:

- Experience working in a remote environment.
- Familiarity with e-commerce platforms.
- Bilingual in English and Spanish.

**Benefits**:

- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and holiday pay.
- Opportunities for professional growth and development.
- Supportive and inclusive company culture.

Schedule:

- Monday to Friday
- Night shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

  • Customer Service Representative

    1 week ago

    Mira Road, Mumbai, Maharashtra, India votiko solutions Full time

    Do you want an international calling job on very urgent bases, don't worry Votiko help you! About the job: - Votiko is seeking a customer service representative who can interact with our customers and provide them with information to address inquiries regarding products and services. Also, you will have to deal with and help resolve any customer...

  • Csr (Customer Service Representative)

    7 hours ago

    Mira Road, Mumbai, Maharashtra, India VIBGYOR MANAGEMENT CONSULTANT Full time

    customer service representative 5 days working 2 rotational off voice / chat process salary upto 35k need good communication night shift / day shift **Job Types**: Full-time, Permanent Pay: ₹10,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift - Evening shift - Fixed shift - Monday to Friday - Rotational...

  • International Customer Service Representative

    6 days ago

    Mira Road, Mumbai, Maharashtra, India TEFT Technology Private Limited Full time

    We are seeking a dynamic and customer-focused individual to join our team as an International Customer Service Representative. This is a blended process role involving both voice and non-voice interactions, where you will address customer inquiries, resolve issues, and ensure a seamless customer experience across multiple communication channels. **Key...

  • Customer Service Representative

    6 days ago

    Mira Road, Mumbai, Maharashtra, India Mahindra First Choice Wheels Full time

    Customer Relation Executive will be responsible to help customers with complaints and questions, give customers information about products and services, take orders, and process returns. Key Responsibilities: - Respond to customer queries and customers concern - Provide support for data collection to enable Recovery of the account for end user. - Maintain...

  • Customer Service

    7 hours ago

    Mira Road, Mumbai, Maharashtra, India Apogee Service Pvt. Ltd Full time

    Locations: Malad & Thane **Processes**: Voice, Chat & Blended (Majorly Voice) **Eligibility Criteria**: Graduate Freshers & Experienced - Welcome Undergraduates - Must have minimum 6 months of BPO experience ( Experience should have all the related documents like offer letter, experience letter etc ) Fluent English Communication - Mandatory **Salary...

  • Customer Service Representative

    7 days ago

    Four Points By Sheraton Navi Mumbai Vashi, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Service Representative Voice Process Need excellent communication skills written and verbal Minimum 1 year of experience requied in customer service Day shift upto 25k in hand Location_ Vashi Job Types: Full-time, Permanent Pay: ₹20, ₹24,000.00 per month Benefits: Provident Fund Language: English (Preferred) Hindi (Preferred) Work...

  • Customer Service Representative

    2 weeks ago

    Chandivali, Mumbai, Maharashtra, India DA3Technologies Full time

    **Location**: **Chandivali, Mumbai, Maharashtra** **Role Description** This is a full-time on-site role for a Customer Service Representative at one of our top client in Mumbai. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. Your daily tasks will include addressing...

  • Customer Service Representative

    1 week ago

    Mumbai, Maharashtra, India Arrivia, Inc. Full time

    **Are you passionate about travel and customer service?** Join **_arrivia_**, a leading travel company, as a Customer Service Representative in our Mumbai office. In this exciting role, you'll help travelers plan their dream vacations and provide exceptional support throughout their journey. **About the Role**: As a Customer Service Representative, you'll...

  • Customer Service Representative

    2 weeks ago

    Mumbai, Maharashtra, India Talent Corner HR Services Pvt Ltd Full time

    **Customer Service Representative (Sales Focused)** **Location**: Chowpatty, Malabar Hills, Mumbai **Type**: Full-Time **Working Hours**: 6 days a week, 8 hours a day Must have at least 2yrs of experience **Preferred Gender**: Female About the Role We are seeking a dynamic and results-driven Customer Service Representative to join our team. This role is...

  • Customer Service Representative

    4 days ago

    Kandivali, Mumbai, Maharashtra, India The Student Scoop Full time

    **Role Description** This is a full-time on-site role for a Customer Service Representative at The Student Scoop. As a Customer Service Representative, you will be responsible for the following: (i) Interaction with students and parents on a routine basis for providing exceptional customer support, ensuring customer satisfaction and positive customer...