Customer Service Representative

2 weeks ago

Mira Road Mumbai Maharashtra, India The pathfinder Full time

**Key Responsibilities**:

- Provide accurate information about products and services, resolving customer issues in a timely manner.
- Assist customers with order placement, product returns, and troubleshooting.
- Maintain a high level of professionalism and empathy in all interactions.
- Document and update customer records based on interactions.
- Collaborate with other departments to resolve complex issues.
- Identify opportunities to improve customer service processes and suggest improvements.
- Stay updated on product knowledge and company policies.

**Qualifications**:

- High school diploma or equivalent; college degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Proficient in using customer service software, CRMs, and Microsoft Office Suite.
- Ability to handle high-stress situations calmly and effectively.
- Flexibility to work in different shifts, including weekends and holidays.

**Preferred Qualifications**:

- Experience working in a remote environment.
- Familiarity with e-commerce platforms.
- Bilingual in English and Spanish.

**Benefits**:

- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and holiday pay.
- Opportunities for professional growth and development.
- Supportive and inclusive company culture.

Schedule:

- Monday to Friday
- Night shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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