Fraud Officer Gsc's

2 weeks ago


Hyderabad, India HSBC Full time

-Job description

**Some careers shine brighter than others.**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of **Fraud Officer**.

**In this role, you will**:

- Deal with customer’s queries in a 24/7 contact center based environment.
- Ensure delivery of best in class service standards.
- Stay connected with fraud & scam trends & constantly endeavour to avoid any losses for the bank.
- Meet or exceed against the section average / PLA (whichever is higher) for the KPIs such as case & call quality, Complaints/Compliments. etc
Requirements

**To be successful in this role, you should meet the following requirements**:

- Degree in any discipline or relevant work experience commencement with the position

Experience
- Ability to speak and understand English fluently.
- Ability to write letters and create memos comprehensible to related departments.
- Good conversational skills to hold the attention of the customer on the telephone.
- Ability to grasp quickly.

**You’ll achieve more when you join HSBC.**

**Issued By HSBC Electronic Data Processing (India) Private LTD


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